SAP Service Delivery Manager

DXC Technology Inc.; Veracruz; Híbrido; USD 40,000 - 60,000; Jornada completa

Descripción de la vacante

A global technology company is seeking an experienced SAP Service Delivery Manager in Veracruz, Mexico. You will oversee the delivery of SAP solutions, manage support teams, and ensure client satisfaction. The ideal candidate has over 6 years of SAP experience, and is bilingual in Spanish and English. This role offers a full-time position with an emphasis on in-person collaboration and a supportive environment.

Formación

• 6+ years of SAP experience.
• Experience in managing and delivering IT services.
• Strong analytical and problem-solving skills.

Responsabilidades

• Ensure delivery of SAP solutions as per SLAs.
• Oversee day-to-day operations of SAP support teams.
• Implement continuous service improvement initiatives.

Conocimientos

SAP solutions delivery

Team leadership

Client relationship management

Incident management

Bilingual (Spanish/English)

Analytical skills

Educación

Bachelor of Arts/Science in computer science or equivalent

Descripción del empleo

SAP Service Delivery Manager page is loaded

SAP Service Delivery Manager

Apply locations MEX - VER - ANY CITY time type Full time posted on Posted Yesterday time left to apply End Date: August 8, 2025 (7 days left to apply) job requisition id 51555963

Job Description:

Key Responsibilities

• Ensuring the delivery of SAP solutions and services according to agreed-upon Service Level Agreements (SLAs).
• Overseeing the day-to-day operations of SAP support teams.
• Managing incidents, changes, and releases within the SAP environment.
• Implementing continuous service improvement initiatives.
• Building and maintaining strong relationships with clients.
• Understanding client needs and managing expectations.
• Ensuring client satisfaction with the delivered services.
• Leading and managing teams of SAP consultants and support specialists.
• Providing direction, guidance, and support to team members.
• Fostering a collaborative and high-performing team environment.
• Identifying and mitigating risks related to SAP service delivery.
• Developing and implementing risk management strategies.
• Ensuring business continuity and disaster recovery.
• Managing relationships with various stakeholders, including internal teams and external vendors.
• Communicating effectively with stakeholders on project status, issues, and risks.
• Managing budgets and resources for SAP service delivery.
• Ensuring cost-effective delivery of services.

Skills & Qualifications

• Bachelor of Arts/Science or equivalent degree in computer science or related area of study
• 6+ years of SAP experience
• Experience with SAP solutions, including implementation, support, and maintenance.
• Proven experience in managing and delivering IT services, including incident, change, and release management.
• Excellent communication, interpersonal, and relationship-building skills.
• Ability to lead, motivate, and manage teams effectively.
• Strong analytical and problem-solving skills to address complex issues.
• Familiarity with project management methodologies and best practices.
• Understanding of budgets, resource allocation, and cost management.
• Bilingual (Spanish/English)

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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About Us

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues atDXC.com .