SAP Service Consultant

Dematic; Guadalupe; Presencial; MXN 734,000 - 1,102,000; Jornada completa

Descripción de la vacante

A leading technology solutions provider is seeking an experienced SAP AfterSales Service Consultant in Mexico. This role involves managing SAP configuration changes and enhancements, along with implementing solutions in AfterSales processes. Candidates should have over 5 years of experience in SAP CS/PM or SD modules, a strong functional knowledge of SAP ERP, and excellent communication skills in English. Willingness to travel up to 10% internationally is required.

Formación

• 5+ years of experience in SAP CS / PM or SD or similar SAP modules.
• Strong functional knowledge on the SAP ERP.
• Experience in working with global teams.

Responsabilidades

• Design, customize and implement core SAP functionalities.
• Engage with Key Users to identify and validate requirements.
• Monitor and present periodic status to stakeholders.

Conocimientos

SAP CS / PM

SAP SD

S/4HANA implementation

Good communication skills

Educación

Bachelor’s degree in Computer Science, MIS, Engineering or similar

Descripción del empleo

SAP AfterSales Service Consultant responsible for managing the configuration changes, and enhancements of our SAP System support our Customer Service Organisation. We offer:

Overview

To be successful in this role, your proven track record will enable you to deliver against the following key performance areas:

• Design, customizing and implementation of core functionalities of SAP CS / PM and/or SD Module in AfterSales Service Area automotive – Also SAP Power User in the named Modules are welcome.

• Work on roll-out and implementation of new business applications and functionality within the named SAP Modules

• Responsible for successful implementation, including providing functional expertise, guidance, presentation, and instruction on SAP products to clients.

• Knowledge and experience of technical AfterSales Service processes in SAP mainly: Orders, Notifications, Equipment and functional locations structures (including classifications, Measurement Points, etc.), contracts, maintenance Planning.

• Facilitates the gathering of requirements, designing, implementing, and supporting SAP AfterSales Service to enhance the clients’ business functionality and performance.

• Participates in meetings and build trust with internal business customers, understand business objectives, and seeks alignment.

• Engage with Key Users and Business partners to identify and validate requirements and translate to solution design.

• Analyzes and develops functional specifications and communicates to technical developers to develop the required solutions in the most efficient way.

• Monitor and present periodic status to stakeholders.

• Monitor Risks / Issues and prepare appropriate mitigation plans.

• Ensure best practices are followed and required processes and specifications are documented.

Qualifications

• Bachelor’s degree in Computer Science, MIS, Engineering, or similar field.

• 5+ years of experience in SAP CS / PM or SD or similar SAP modules is a must.

• Experience working in S/4HANA implementation projects.

• Strong functional knowledge on the SAP ERP, and overall SAP functional knowledge (integration with other components / modules SD, PM, MM) required.

• Good knowledge of principal AfterSales Processes and objects (Orders, Contracts, Equipment and functional location) and their processes behind.

• Experience in working with global teams including Cross Business and Processes.

• Experience in setting up and maintaining ALE and IDOC Scenarios.

• Strong communication skills (English required C1/C2).

• Resume/CV must be submitted in English.

• Willingness to travel up to 10% internationally.