SAP Mexico Early Career Talent - Solution Support

SAP SE; Nuevo León; Presencial; MXN 20,000 - 30,000; Jornada completa

Descripción de la vacante

Join a dynamic team at a renowned industry player, where you will engage in a transformative internship experience. This role emphasizes collaboration and personal development, providing you with the opportunity to work on impactful projects. You will enhance your technical skills while supporting customers and contributing to innovative solutions. With a focus on inclusion and diversity, this internship is designed to help you grow and thrive in a supportive environment. If you're eager to learn and make a difference, this is the perfect opportunity for you.

Formación

• Proficient in English (B2 or above), fluent in Spanish; Portuguese is a bonus.
• Ability to manage ambiguous situations and problem-solve.

Responsabilidades

• Utilize and improve collaboration channels like swarming and communities.
• Deliver core customer support, maintaining high customer satisfaction.
• Contribute to knowledge bases and documentation to support customers.

Conocimientos

Problem-solving

Troubleshooting

Presentation Skills

Technical Proficiency

Collaboration

Educación

Currently enrolled in a university program

Herramientas

XML

JSON

APIs

Descripción del empleo

SAP Mexico Early Career Talent - Solution Support

At SAP, we enable you to bring out your best. Our company culture emphasizes collaboration and a shared passion to help the world run better. We focus on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and aligns with our purpose-driven, future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options.

About the SAP Internship Experience Program

SAP's Internship Experience Program is a global, paid internship initiative that provides university students with opportunities to find purpose in their careers.

Three reasons to intern at SAP:

1. Culture of collaboration: meet mentors, make new friends worldwide, and build a thriving personal network.
2. Project-driven experience: gain cross-functional skills through virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with 'Internship Experience Project' in your title, access a global network of SAP leaders, entrepreneurs, and career development opportunities.

What you’ll do

Location: Monterrey, Mexico

Schedule: 30 hours/week

Expected Start Date: July 2025

A Solution Support Intern will work independently within defined policies and processes, building collaborative relationships with cross-functional teams within SAP.

Roles and Responsibilities:

• Utilize and improve collaboration channels like swarming and communities.
• Contribute to team KPIs; require competence with various tools, procedures, and programming languages.
• Develop technical skills such as reading code, debugging, and creating small corrections.
• Test internal systems to prevent future customer issues.
• Deliver core customer support, handle issues in team environments and individually, maintaining high customer satisfaction.
• Take ownership of customer support cases across channels.
• Provide industry-leading support experiences to end users and customers.
• Contribute to knowledge bases and documentation to support customers and colleagues.
• Conduct knowledge transfer, proactive support, and incident prevention activities.
• Stay curious and open to learning through daily tasks and training.
• Support SAP's support transformation strategy and contribute to innovation projects.

What you bring

• Enrolled in an academic/university program.
• Proficient in English (B2 or above), fluent in Spanish; Portuguese is a bonus.
• Technically proficient in at least one area.
• Open to feedback, independent work ethic, positive influence on teams.
• Understanding of Product Support Strategy.
• Strong presentation, troubleshooting, and analysis skills.
• Ability to manage ambiguous situations and problem-solve.
• Desirable: Knowledge of file manipulation, XML, JSON, APIs.
• Driven to learn and grow.

We win with inclusion

SAP’s culture promotes inclusion, health, well-being, and flexible work models. We believe in the strength of diversity and invest in our employees to unlock their potential, creating a better world.

SAP is committed to equal employment opportunity and accessible accommodations for applicants with disabilities. For assistance, contact: [e-mail].

Only permanent roles are eligible for SAP’s Employee Referral Program. Conditions may vary for vocational training roles.

We consider all qualified applicants regardless of age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity, veteran status, or disability.

Compensation Range Transparency: SAP values pay transparency as part of fostering an honest culture. The annualized compensation range for this role is 0 - 0 MXN/USD, including base salary and incentives. The actual offer depends on various factors such as education, skills, experience, and role scope. For more details, see SAP North America Benefits.

Requisition ID: 424620 | Work Area: Administration | Expected Travel: 0-10% | Career Status: Graduate | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid

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