SAP Integration- Service Management, Sr

Thomson Reuters; Ciudad de México; Híbrido; MXN 800,000 - 1,000,000; Jornada completa

Descripción de la vacante

A leading multinational information company based in Mexico City is seeking a Senior SAP Integration- Service Management professional to enhance SAP service lifecycle management. This role requires 5+ years of experience in SAP Integration and the ability to lead cross-functional collaboration. The ideal candidate will thrive in a hybrid work environment, promoting continuous improvement and supporting incident management for a diverse application portfolio.

Servicios

Flexible hybrid working environment

Comprehensive benefits including mental health days

Career development opportunities

Formación

• 5+ years of experience in SAP Integration/ETL across configuration, development, testing, and release.
• Fluent English is a must.
• Strong IT Service Management experience is required.

Responsabilidades

• Deliver SAP WRP and S4 service lifecycle management.
• Collaborate with partners to implement IT standards for SAP systems.
• Monitor and improve services according to incident and change management.

Conocimientos

SAP Integration/ETL (PI/PO)

Problem-solving

Customer service

Critical thinking

Communication

Collaboration

Educación

Bachelor’s degree in Computer Science or related field

Herramientas

SAP BTP or CPI

Descripción del empleo

SAP Integration- Service Management, Sr. Do you have experience in IT Services? Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you!

Join our team! This role is part of a high-performing team of talented specialists who provide world-class support for Corporate Services. You will be part of a team that manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on SAP.

About the Role

In this opportunity as an SAP Integration- Service Management, Sr. you will:

• Deliver SAP WRP and S4 service lifecycle management focusing on day-to-day operation and service improvement, by ensuring reliability and availability.
• Collaborate with different partners and teams to implement IT standards (operational, compliance, etc) for SAP systems.
• Monitor, support, and improve services according to incident, change, and problem management for daily operations according to IT TR and SAP standards.
• Internal cross-functional collaboration for SAP transformation, through continuous process improvement and advisory on high-value propositions considering best practices.
• Active collaboration in SAP migration to S4, also considering integration for systems related to architecture for modules/technical accordingly.
• Partner with application development teams to deliver operational readiness for new applications and features.
• Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.
• Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
• Responsible for monitoring and analyzing business operational and technical key metrics.

About You

You’re a fit for the role if your background includes:

• Bachelor’s degree or equivalent required; Computer Science or related technical degree preferred.
• Fluent English is a must.
• 5+ years of experience in SAP Integration/ ETL. (PI/PO) across configuration, development, testing, and release.
• Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure.
• Proven track record of success participating in projects and initiatives even with ambiguous details provided.
• Strong customer service, problem-solving, organizational, and conflict management skills.
• Strong IT Service Management and standards experience.
• Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.
• Proven ability to learn new technologies quickly.
• Hands-on experience with programming and scripting languages.
• Comfortable in a fast-paced environment and motivated by complex technical and business challenges.
• ITIL knowledge.
• SAP BTP or CPI experience is a plus

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.

• Social Impact: Make an impact in your community with our Social Impact Institute.

Thomson Reuters is an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.