SAP Business Analyst (PP / Manufacturing) Jrz3 [Mexico]

Hubclub Go; Ciudad Juárez; On-site; MXN 420,000 - 660,000; Full time

Job summary

BRP is seeking an IT application liaison in Ciudad Juárez to bridge business and IT, capturing and analyzing requests, ensuring alignment with enterprise architecture, and delivering scalable IT solutions. You will work with SAP Production Planning and provide Level 1 ServiceNow support.

Ideal candidates have 3+ years in SAP PP within manufacturing, advanced English, and strong communication skills to drive projects across regions while upholding governance and safety standards.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or similar field.
• Minimum 3 years of experience with the SAP Production Planning module in manufacturing environments.
• Advanced English proficiency; French or German a plus.

Responsibilities

• Act as the primary liaison between business users and IT to capture, analyze, and refine application requests.
• Ensure alignment with business strategy and IT roadmaps; translate needs into functional requirements.
• Provide Level 1 support for application incidents and service requests in ServiceNow; troubleshoot, classify tickets, and escalate as needed.
• Contribute to root cause analysis, documentation, and continuous improvement initiatives.
• Support project delivery through testing, UAT, deployment, and post-go-live activities.

Skills

Advanced English

Analytical thinking

Stakeholder communication

Prioritization

Education

Bachelor's degree in Computer Science or related field

Tools

SAP PP module

ServiceNow

Job description

Position Objective:

Act as a key liaison between Business and IT, responsible for capturing, analyzing, documenting, and managing IT application requests from business users, while also serving as first-level support for application-related incidents and service requests managed through ServiceNow, ensuring timely resolution and effective communication with business users across regions, and ensuring that proposed solutions are aligned with business strategies, comply with global IT standards, architecture and governance, and follow best IT practices to deliver scalable, secure, and value-driven outcomes.

Roles and Responsibilities:

• Act as the primary point of contact between business users and IT to capture, analyze, and refine application requests.
• Ensure alignment of requests with business strategy and IT roadmaps.
• Translate business needs into clear, prioritized, and traceable functional requirements.
• Propose and evaluate solutions aligned with enterprise architecture, governance, and compliance standards.
• Collaborate with technical teams to validate feasibility and balance global and regional needs.
• Provide Level 1 (L1) support for application incidents and service requests in ServiceNow.
• Perform troubleshooting, ticket classification, prioritization, and escalation when required.
• Contribute to root cause analysis, documentation, and continuous improvement initiatives.
• Support project delivery through testing, UAT, validation, deployment, and post-go-live activities.
• Maintain clear communication with stakeholders and ensure alignment across teams.
• Facilitate collaboration, workshops, and solution discussions when needed.
• Ensure traceability of requests, incidents, and delivered solutions.
• Uphold company values, safety standards, and quality policies.

Requirements:

• Bachelor: Computer Science, Information Systems Engineering or similar field
• Minimum 3 years of experience with the SAP Production Planning module, along with practical experience in manufacturing or production environments.
• Advanced English level
• Knowledge of French or German is an advantage
• Analytic, problem-solving working and structured working style
• Positive communication style and promotion of BRP value fundamentals
• Excellent interpersonal skills with good judgement of sensitive situations
• Forward-thinking and business savvy.
• Ability to set priorities and to perform tasks in a fast-paced environment.

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs, and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt, and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia, and Austria, with a workforce made up of close to 17,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey.

www.brp.com

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LinkedIn @BRP

Twitter@BRPnews

LinkedIn @BRP

Twitter@BRPnews