SAP Basis Run Team

Syntax; San Andrés Cholula; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dedicated SAP Basis Support Specialist to join their dynamic team. In this pivotal role, you will provide essential second-level support for SAP Basis issues, ensuring system integrity and performance. Your expertise in SAP Transaction Codes and database management will be vital as you document troubleshooting efforts and engage with customers to resolve issues efficiently. This full-time position offers the opportunity to work in a fast-paced environment, where your contributions will directly impact operational success. If you're passionate about technology and thrive under pressure, this role is perfect for you.

Formación

• Bachelor's degree in IT required with strong SAP Basis knowledge.
• Experience with Oracle and SQL databases is essential.

Responsabilidades

• Provide 2nd level support for SAP Basis issues and handle tickets.
• Perform health checks and generate reports for system integrity.

Conocimientos

Multitasking

Self-taught

Follow processes

Proficient English communication

Educación

IT bachelor’s degree

Herramientas

SAP Transaction Codes

Oracle

SQL Database

Windows

Linux

Descripción del empleo

RESPONSIBILITIES:

1. Handling of tickets.
2. Provide 2nd level of support to SAP Basis issues reported by the monitoring tools.
3. Escalate alerts that require further support.
4. Create a P2 ticket for any production system having performance issues.
5. Create a P1 ticket for any production system having availability issues.
6. Document tickets with the troubleshooting performed for the upcoming issues.
7. Perform Health Checks.
8. Log into the systems at SAP level and through the specified Transaction Codes validate the integrity of the system.
9. Log into the systems at OS level and validate the integrity of the system using the given commands.
10. Generate reports.
11. Log into the systems at SAP level and using the specified SAP Transaction Codes and provide the required information on a document.
12. Log into the systems at OS level and by using the given commands, provide the required information on a document.
13. Create and/or update documentation.
14. For any new procedure, create a Work Instruction on how to perform it.
15. Update any obsolete process of a given document.
16. Drive communication.
17. Follow up on emails sent by customer and the requirements stated on them.
18. Inform next level of support of what we have performed on a system.
19. Engage on phone conference to provide required information to customer and/or next level of support.

QUALIFICATIONS:

1. IT bachelor’s degree.
2. Tier 2 SAP Basis knowledge.
3. Tier 1 Data Base knowledge.
4. Proficient English level of communication.

Knowledge:

1. Solid experience with SAP Transaction codes.
2. OS experience on Windows and Linux.
3. Experience with Oracle and SQL DB.

Technical / Professional Skills:

1. Multitasking.
2. Follow processes.
3. Self-taught person.

WORKING CONDITIONS:

1. Must have an excellent internet connection at home or be able to move to the office at any hour of the day.
2. Availability to rotate shifts on a weekly basis.
3. Focus on results.
4. Work under a medium level of stress.

CONDITIONS OF EMPLOYMENT:

1. Permanent
2. Full-time