Salesforce Technical Lead

buscojobs España; Guadalajara; Presencial; MXN 600,000 - 900,000; Jornada completa

Descripción de la vacante

Una empresa líder en servicios de experiencia del cliente busca un 'Technical Lead' para proporcionar soporte técnico y liderazgo en proyectos de Salesforce. Se ofrece un contrato permanente con beneficios flexibles, seguro de salud y oportunidades de desarrollo profesional.

Servicios

Contrato permanente con horarios flexibles.

Apoyo para el equilibrio entre trabajo y vida personal.

Planes de certificación y opciones de home office.

Seguro de salud y oportunidades de desarrollo profesional.

Formación

• Mínimo 3 años de experiencia en implementaciones de Salesforce.com.
• Experiencia como desarrollador en módulos de Sales Cloud, Service Cloud y Marketing Cloud.
• Proficiencia en inglés.

Responsabilidades

• Proporcionar soporte técnico a equipos de ventas y funcionales.
• Supervisar estimaciones de esfuerzo durante las fases de prueba.
• Contribuir a la comunidad de práctica de Omega a través de liderazgo de pensamiento.

Conocimientos

Salesforce.com

Metodologías ágiles

Inglés

Descripción del empleo

Omega CRM is a Merkle & Dentsu company, a leader in the development of Customer Experience services, with over 20 years of experience in applying technology to marketing and providing a unique customer relationship focus on innovation. We are seeking a Technical Lead.

MAIN TASKS :

1. Provide technical support to the sales and functional teams in assigned accounts, including solution design, estimation, and assumptions.
2. Support the Project Manager / Delivery Manager in technical leadership, ensuring comprehensive knowledge of the platform and identifying optimal solutions to meet project requirements.
3. Detect and notify risks related to project/client profitability and ensure smooth progress regarding scope, schedule, and costs.
4. Alert and anticipate deviations, ensuring technical objectives are met and standards are complied with.
5. Supervise effort estimations during testing phases and collaborate on project demos.
6. Ensure delivery of technical documentation and participate in the development and training of the technical team.
7. Identify upselling and cross-selling opportunities and suggest methodological improvements.
8. Contribute to Omega's community of practice through thought leadership, training, and mentoring.

REQUIRED EXPERIENCE :

1. At least 3 years of experience in the full lifecycle of Salesforce.com implementations.
2. Experience as a Salesforce.com developer across various modules: Sales Cloud, Service Cloud, Marketing Cloud.
3. Experience with agile methodologies.
4. Proficiency in English.

WHAT WE OFFER :

• Permanent contract with flexible scheduling.
• Support for work-life balance, certification plans, home office options, and flexible benefits.
• Health insurance and professional development opportunities.

About us

Omega CRM, a Merkle company, is a global digital firm specializing in accelerating our clients' Business Experience (BX) through customer-centric solutions, technology, data, and AI. As part of Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, offering end-to-end solutions across media, creativity, content, technology, and strategy.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognized leader in Spain. We operate across key industries including retail, healthcare, pharma, real estate, education, customer service, eCommerce, marketing, and analytics. Our client satisfaction rating is 4.9/5, and we have received awards such as Salesforce Partner of the Year FY23 Iberia. We believe in growth through people, guided by our values: Talent, Flexibility, Commitment, and Together.