Salesforce Tech Lead «Senior» «Remote GDL-CDMX / MTY Hybrid»

Information Technologies Consultant Home S.A. de C.V.; Ciudad de México; A distancia; MXN 30,000 - 70,000; Jornada completa

Descripción de la vacante

Una firma innovadora busca un líder de entrega tecnológica para gestionar proyectos complejos. En esta emocionante posición, serás responsable de dirigir la calidad del servicio y la eficiencia de costos, colaborando con múltiples equipos y patrocinadores. Se espera que aportes soluciones innovadoras y optimices los procesos de entrega. Si tienes experiencia avanzada en Salesforce Service Cloud y habilidades de liderazgo, esta es una oportunidad perfecta para ti. Únete a un entorno dinámico que valora la excelencia y la innovación en la entrega de servicios.

Servicios

Salario competitivo

Beneficios superiores

Trabajo remoto

Flexibilidad de oficina

Formación

• Experiencia avanzada en Salesforce Service Cloud y métodos de entrega.
• Habilidades de liderazgo y gestión de equipos para la entrega de proyectos.

Responsabilidades

• Gestionar la entrega de proyectos tecnológicos complejos y colaborar con los patrocinadores.
• Desarrollar estrategias para mejorar la calidad del servicio y la eficiencia de costos.

Conocimientos

Salesforce Service Cloud

Accenture Delivery Methods

Service Delivery

Advanced English

Descripción del empleo

Job Reference: 555387293

Location: Monterrey (Hybrid), Mexico City, and Guadalajara (Remote)

Job Category: Other

EU work permit required: Yes

Job Views: 1

Posted: 23.03.2025

Expiry Date: 07.05.2025

Job Description:

As a Technology Delivery Lead, you will be responsible for managing the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. You will drive profitability and continued success by managing service quality and cost, leading delivery, and proactively supporting sales through innovative solutions and delivery excellence.

Responsibilities:

1. Expected to be an SME, collaborate and manage the team to perform.
2. Responsible for team decisions.
3. Engage with multiple teams and contribute on key decisions.
4. Provide solutions to problems for their immediate team and across multiple teams.
5. Develop and implement strategies to enhance service quality and cost efficiency.
6. Lead and mentor team members to ensure successful project delivery.
7. Collaborate with sponsors to manage scope and risk effectively.
8. Drive innovation in sales support through Salesforce Service Cloud solutions.
9. Analyze and optimize project delivery processes for improved efficiency.

Experience Required:

• Advanced proficiency in Salesforce Service Cloud.
• Advanced level of proficiency in Accenture Delivery Methods (ADM) is recommended.
• Service Delivery proficiency at an advanced level is suggested.
• Advanced conversational English.

Monterrey: 1-2 times a week in the office

Mexico City and Guadalajara: 100% home office

WE OFFER: Competitive salary Payroll + Law and Superior Benefits