Salesforce Marketing Cloud Consultant

International Business Machines Corporation; Región Centro; On-site; MXN 400,000 - 650,000; Full time

Job summary

IBM Consulting in Mexico is seeking a Salesforce Package Consultant to design, implement, and support Salesforce CRM solutions with LWC and integration experience. You will guide clients through the entire process from business analysis to system configuration and user adoption.

You will collaborate with cross-functional teams, execute system testing and change management, and apply Agile, Scrum and Waterfall methodologies to ensure smooth delivery.

Qualifications

• Experience designing, implementing, and supporting Salesforce CRM solutions with LWC and integrations.
• Familiarity with Agile, Scrum and Waterfall methodologies.
• Experience performing system testing and user acceptance.
• Ability to analyze business needs and translate into tailored Salesforce solutions.
• Experience managing software development lifecycle activities.

Responsibilities

• Design and implement Salesforce solutions with LWC and integrations.
• Execute system testing and user acceptance.
• Deliver client-facing support throughout the process.
• Apply Agile, Scrum and Waterfall methodologies to delivery.
• Develop training programs to ensure user adoption.

Skills

Salesforce CRM

Agile methodologies

System testing

Business analysis

SDLC management

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As a Salesforce Package Consultant, you will specialize in designing, implementing, and supporting Salesforce CRM solutions with LWC and integration experience. You will guide clients through the entire process, from business analysis to system configuration and user adoption, utilizing your expertise in Agile, Scrum, and Waterfall methodologies.

Your primary responsibilities will include:

• Design and Implement Solutions: Develop tailored solutions to address clients' business needs by understanding their unique challenges and leveraging Salesforce's extensive offerings.
• Execute System Testing: Conduct system testing, user acceptance, and change management to ensure a successful implementation and long-term user adoption.
• Deliver Client-Facing Support: Provide expert guidance to clients throughout the entire process, from business analysis to system configuration and user adoption.
• Apply Methodologies: Utilize Agile, Scrum, and Waterfall methodologies to ensure a smooth software development lifecycle.
• Develop Training Programs: Create training programs to ensure successful user adoption and long-term usage of the implemented solutions.

Required technical and professional expertise

• Salesforce CRM Solutions Exposure: Experience working with Salesforce CRM solutions, including designing, implementing, and supporting solutions with LWC and integration experience.
• Agile Methodologies Application: Exposure to Agile, Scrum, and Waterfall methodologies, with the ability to apply them to ensure a smooth software development lifecycle.
• System Testing Execution: Experience executing system testing, user acceptance, and change management to ensure successful implementation and long-term user adoption.
• Business Analysis Understanding: Exposure to business analysis, with the ability to understand clients' unique challenges and develop tailored solutions to address their business needs.
• Software Development Lifecycle Management: Experience working within a software development lifecycle, with the ability to utilize methodologies to ensure smooth delivery.

Preferred technical and professional experience

• Integration Experience: Exposure to integrating Salesforce CRM solutions with other systems, enhancing the ability to design and implement comprehensive solutions.
• Advanced LWC Knowledge: Experience working with Lightning Web Components (LWC), enabling the development of customized and efficient Salesforce solutions.
• Waterfall Methodology Familiarity: Exposure to Waterfall methodology, allowing for the application of this approach to ensure a smooth software development lifecycle.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics.

IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.