Salesforce Data Cloud Senior trainer

Salesforce, Inc..; Ciudad de México; A distancia; MXN 1,103,000 - 1,472,000; Jornada completa

Descripción de la vacante

A leading cloud solutions provider is seeking a Senior Instructor in Mexico City to deliver engaging training sessions on Salesforce products. You will educate customers through webinars and workshops while ensuring high levels of satisfaction. The ideal candidate has extensive Salesforce experience and certifications, with a strong focus on communication and customer engagement. This role emphasizes interactive learning and customer success.

Formación

• 3+ years of experience delivering interactive webinars or in-person sessions.
• Proven success leading customer-facing presentations.
• Salesforce Administrator product certification is required.

Responsabilidades

• Deliver high-standard 1:Many customer engagements, including webinars and training.
• Respond to real-time questions from customers.
• Conduct hands-on demos of Salesforce features.

Conocimientos

Delivering interactive webinars

Salesforce product knowledge

Effective communication

Customer engagement

Multi-language delivery

Educación

Bachelor’s degree in a related field

Herramientas

Salesforce Administrator certification

Descripción del empleo

Overview

Join our dynamic team as a Senior Instructor, focused on delivering exceptional 1:Many customer engagements on Data Cloud and Agentforce. We are looking for a passionate individual who thrives on educating and guiding customers through interactive webinars and consultative engagements. As a key team member, you will play a crucial role in accelerating feature and cloud adoption, while ensuring high levels of customer satisfaction and success.

Responsibilities

• Deliver high-standard 1:Many customer engagements, including interactive virtual workshops and virtual classroom training, showcasing the features and functionality of Salesforce products.
• Respond to real-time questions from customers during engagements and provide additional resources as needed to support their understanding and adoption.
• Explain complex features in an easy-to-follow manner, utilizing effective communication and presentation skills.
• Conduct hands-on demos and exercises to demonstrate the practical application of Salesforce features and functionality.
• Provide best practice insights including product education, technical advice, and adoption guidance to customers.
• Collaborate with cross-functional teams, including Content Development, Delivery, and Success Guides, to ensure alignment and consistency in customer engagements.
• Set a standard of excellence in delivering well-managed and well-facilitated webinars, consistently receiving outstanding customer satisfaction scores of 4.7+ (out of 5).
• Maintain a 70% utilization target.

Minimum Requirements, Qualifications & Skills

• 3+ years of experience delivering interactive webinars or in-person sessions.
• Salesforce Administrator product certification is required.
• One or more of the following product certifications: Data Cloud Consultant, Agentforce Specialist, Sales Cloud, Service Cloud, Administrator, Advanced Administrator.
• Bachelor’s degree in a related field or comparable experience.
• Proven success leading customer-facing presentations and engagements.

Preferred Qualifications & Skills

• Overall experience of relevant work experience in one or more core Salesforce products including Service Cloud.
• Relevant Salesforce product certifications.
• Familiarity with Trailhead (Ranger status is a plus).
• Proven ability to manage time and prioritize activities effectively under pressure.
• Understanding of business analysis, change management, user adoption, release management, and governance.
• Multi-language delivery is a plus.
• Fluency in Italian, French, German, Spanish and/ or Portuguese is a plus.

Soft Skills

• Composure: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements.
• Expertise: Knowledge of industry best practices and implementation experience of the Salesforce product suite.
• Learner: Passion for continued education in new technologies and complex business and technical concepts.
• Passion: Dedicated to Customer Success and attentive listening skills.
• Culture: Embodies an inclusive culture and is a team player everyone enjoys working with.
• Trust: Ability to earn the customer’s trust and live the company’s core values.