Salesforce Customer Experience Cloud Specialist

Definity First; México; A distancia; USD 40,000 - 70,000; Jornada completa

Descripción de la vacante

A leading IT services company is seeking a Salesforce Customer Experience Cloud Specialist for a remote position in LATAM. Ideal candidates will have 4-6 years of experience in Salesforce Administration and a deep understanding of Service Cloud and AI tools like Einstein. Strong communication and analytical skills are essential for managing large datasets and collaborating with teams to optimize Salesforce environments.

Formación

• 4–6 years of hands-on experience as a Salesforce Administrator.
• Deep understanding of Salesforce architecture and data modeling.
• Proficiency in SOQL and Lightning Web Components.

Responsabilidades

• Manage and optimize Salesforce Service Cloud environments.
• Configure Omni-Channel routing and process automation.
• Implement and support Einstein features such as Service Analytics.

Conocimientos

Salesforce Administration

Service Cloud

Einstein Tools

SOQL

Lightning Web Components (LWC)

Automation Standards

Effective Communication

Analytical Thinking

Educación

Bachelor’s Degree in Computer Science, Information Technology, or equivalent

Descripción del empleo

We are seeking a Salesforce Customer Experience Cloud Specialist to join our team remotely from anywhere inLATAM. This role is ideal for a seasoned Salesforce Administrator with strong expertise in Service Cloud, Omni-Channel strategies, and AI-powered tools such as Einstein to elevate customer engagement and operational efficiency.

100% Remote

Requirements:

• 4–6 years of hands-on experience as a Salesforce Administrator.

• Deep understanding of Salesforce architecture, security principles, and data modeling.

• Proficiency in SOQL and working familiarity with Lightning Web Components (LWC).

• Relevant certifications such as Advanced Administrator, Service Cloud Consultant, Agentforce Specialist, etc.

• Strong knowledge and application of Flows, validation rules, and automation standards.

• Real-world experience with Salesforce Einstein tools including Service Analytics, chatbots, AI Voice, and case classification.

• Experience with Agentforce Studio (Agent Builder, Prompt Builder, etc.) and RAG implementations.

• English: Advanced or fluent conversational level required.

Soft Skills:

• Effective communication with both technical and non-technical stakeholders.

• Strong analytical thinking and problem-solving capabilities.

• High attention to detail and commitment to maintaining clean documentation.

• Team-oriented mindset and adaptability in a dynamic, fast-paced environment.

• Enthusiastic about continuous learning and platform innovation.

Key Responsibilities:

• Manage and optimize Salesforce Service Cloud environments with large datasets (1M+ records) and user bases (100+ users).

• Configure Omni-Channel routing, IVRs, assignment rules, flows, and process automation.

• Implement and support Einstein features such as Service Analytics, chatbots, case classification, and AI Voice.

• Develop reports, dashboards, internal documentation, release notes, and in-app user guidance.

• Apply DevOps and Agile best practices, including participation in CI/CD workflows.

• Collaborate with cross-functional teams to deliver scalable Salesforce-based solutions that meet business needs.

Education
Bachelor’s Degree in Computer Science, Information Technology, or equivalent experience.

About Definity First

Definity First specializes in IT Services, Cloud Business Applications & Microsoft Technologies, providing enterprise-grade solutions that translate into a successful business transformation.

We were founded in 2004, with six offices distributed across the US and Mexico. Definity First has worked for transformative, iconic companies and universities such as Tesla, Flowserve, Harvard, Berkeley, Caltech, and more.

At Definity First we do not discriminate based on gender, age, sexual orientation, religion, pregnancy, ethnicity, or place of origin.