Sales Support Specialist (Bilingual: English/Spanish)

Caterpillar; Nuevo Laredo; Presencial; MXN 1,605,000 - 2,410,000; Jornada completa

Descripción de la vacante

A leading manufacturing company in Nuevo Laredo is seeking a Sales Support Specialist to enhance dealer core return processes. This role involves providing bilingual support, managing dealer relations, and training internal users. The ideal candidate will have at least five years of experience in core management and exceptional communication skills. A total rewards package includes medical benefits, paid time off, and a competitive salary range from $87,480 to $131,280.

Servicios

Medical, dental, and vision coverage

Paid time off plan

401(k) savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Employee Assistance Programs

Tuition Reimbursement

Formación

• Five years or more of job-related experience required.
• Previous experience in core management support, core inspection, remanufactured product knowledge, or international transportation.

Responsabilidades

• Provide support to dealers and internal users primarily in South America and Mexico.
• Manage dealer relations and influence changes affecting dealer working capital.
• Make decisions on dealer inquiries impacting core deposit refunds.
• Train dealers and internal users on core return processes and policies.
• Resolve customer credit discrepancies.

Conocimientos

Bilingual in English & Spanish

Customer focus

Problem-solving skills

Written and verbal communication skills

Descripción del empleo

Overview

Career Area: Sales

Job Description: Caterpillar Remanufacturing – Sales Support Specialist

Caterpillar Remanufacturing is looking for a Sales Support Specialist to support dealer Core Return Processes. This position will provide support and training to our dealer network and internal users in the areas of remanufactured core returns, core inspection, crediting, process improvement, and logistics.

Location and Requirements

• This position will work out of one of the following Remanufacturing facilities: Nuevo Laredo, MX; Corinth, MS; or Dallas, TX.
• Bilingual in English & Spanish is a requirement for this position.
• Some travel required (less than 15% of working time).

What You Will Do

• Global Support: Provide support to dealers and internal users primarily in South America and Mexico with backup support to dealers in any geographic region in the world.
• Dealer Relations: Manage dealer relations and influence changes affecting dealer working capital and Reman parts operations.
• Decision Making: Make decisions on dealer inquiries impacting core deposit refunds.
• Core Acceptance: Interpret Core Acceptance Criteria for Reman exchange and direct purchase parts.
• System Support: Support the use of Reman’s Core Management Information System (CMIS 2); maintain dealer customer profiles, process discrepancies, data analysis, and execute policy adjustments.
• Training: Train dealers and internal users on CMIS 2 application, core return processes and policies.
• Credit Discrepancies: Resolve customer credit discrepancies and provide final decisions on contested issues.
• Administrative Support: Support internal core inspection operations. Assist in resolving logistics, transportation or compliance related issues.
• Communication: Answer inquiries via email and phone and resolve core issues using Salesforce.com.
• Core Analysis: Use various corporate systems for acceptable core analysis and ensure correct core credits are issued.

What You Have

• Bilingual in English & Spanish required.
• Demonstrated customer focus and problem solving skills.
• Exceptional written and verbal communication skills.
• Previous experience in core management support, core inspection, remanufactured product knowledge, product returns or international transportation.
• Five years or more of job-related experience is required.

What You Will Get

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just an hourly wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of annual bonuses.

Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).

• Medical, dental, and vision coverage
• Paid time off plan (Vacation, Holiday, Volunteer, etc.)
• 401k savings plan
• Health savings account (HSA)
• Flexible spending accounts (FSAs)
• Short and long-term disability coverage
• Life Insurance
• Paid parental leave
• Healthy Lifestyle Programs
• Employee Assistance Programs
• Voluntary Benefits (e.g., Accident, Identity Theft Protection)

Pre-Employment Screenings

• Background Screening
• Drug & Alcohol Screening

Please sign in to your candidate home for updates or correspondence. Note: Visa sponsorship is NOT available for this position. Domestic relocation assistance is offered. This employer is not currently hiring foreign national applicants that require sponsorship tied to a specific employer. More opportunities can be found at www.caterpillar.com/careers.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, engines, turbines and locomotives. For 100 years, we’ve been helping customers build a better, more sustainable world and are committed to a reduced-carbon future.

Compensation and Benefits

Summary Pay Range: $87,480.00 - $131,280.00

Compensation and benefits offered may vary based on factors such as job level, location, knowledge, skills, performance and experience. Salary is one component of total compensation.

Benefits

• Medical, dental, and vision benefits
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Health Lifestyle Programs
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Career Development
• Incentive bonus
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement
• * These benefits also apply to part-time employees

This position requires working onsite five days a week. Relocation is available. Visa Sponsorship is not available. More opportunities at www.caterpillar.com/careers.

Posting Dates: September 29, 2025 - October 9, 2025

All offers conditioned upon successful completion of a drug screen. Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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