Sales Support Specialist

Caterpillar; Nuevo Laredo; Presencial; MXN 917,000 - 1,285,000; Jornada completa

Descripción de la vacante

A leading manufacturing company is looking for a Sales Support Specialist in Nuevo Laredo, Mexico. This role involves supporting dealer core return processes, training users, and managing dealer relations. The ideal candidate is bilingual in English and Spanish, has strong problem-solving abilities, and previous experience in core management. This position offers the opportunity to contribute to sustainable solutions while working with a global team.

Formación

• Five years or more of job-related experience is required.
• Exceptional written and verbal communication skills are necessary.
• Previous experience in core management support or product returns is beneficial.

Responsabilidades

• Provide support to dealers primarily in South America and Mexico.
• Train dealers and internal users on core return processes.
• Resolve customer credit discrepancies and administrative issues.

Conocimientos

Bilingual in English & Spanish

Customer focus

Problem-solving skills

Communication skills

Herramientas

Salesforce.com

Descripción del empleo

Overview

Career Area: Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

CATERPILLAR REMANUFACTURING Do you have a passion for helping customers and supporting a sustainable solution? Since 1973, Cat Reman has helped bring the value at the core of every Cat product back to life. Customers look to us to provide a high-quality solution that is good for their business - and promotes sustainability. It\u2019s important to us to deliver. Our team is full of industry leaders. Together, following common values, we share a passion for delivering sustainability benefits that help the company contribute to a circular economy. It\u2019s rewarding to work, with an inspiring team, where every contribution matters.

Caterpillar’s Remanufacturing Division is looking for a Sales Support Specialist to support dealer Core Return Processes. This position will provide support and training to our dealer network and internal users in the areas of remanufactured core returns, core inspection, crediting, process improvement, and logistics.

Additional Information

• This position will work out of one of the following Remanufacturing facilities: Nuevo Laredo, MX, Corinth, MS, or Dallas, TX,
• Bilingual in English & Spanish is a requirement for this position.
• Some travel required (less than 15% of working time).

What You Will Do

• Global Support: Provide support to dealers and internal users primarily in South America and Mexico with backup support to dealers in any geographic region in the world.
• Dealer Relations: Manage dealer relations and influence changes affecting dealer working capital and Reman parts operations.
• Decision Making: Make decisions on dealer inquiries impacting core deposit refunds.
• Core Acceptance: Interpret Core Acceptance Criteria for Reman exchange and direct purchase parts.
• System Support: Support the use of Reman’s Core Management Information System (CMIS 2); maintain dealer customer profiles, process discrepancies, data analysis, and execute policy adjustments.
• Training: Train dealers and internal users on CMIS 2 application, core return processes and policies.
• Credit Discrepancies: Resolve customer credit discrepancies and provide final decisions on contested issues.
• Administrative Support: Support internal core inspection operations. Assist in resolving logistics, transportation or compliance related issues.
• Communication: Answer inquiries via email and phone and resolve core issues using Salesforce.com.
• Core Analysis: Use various corporate systems for acceptable core analysis and ensure correct core credits are issued.

What You Have

• Bilingual in English & Spanish required.
• Demonstrated customer focus and problem solving skills.
• Exceptional written and verbal communication skills.
• Previous experience in core management support, core inspection, remanufactured product knowledge, product returns or international transportation.
• Five years or more of job-related experience is required.

Please ensure you frequently sign into your Workday Career page (via Cat@Work) to view your status on positions that you have applied for.

Visa sponsorship is NOT available for this position.

Posting Dates: September 29, 2025 - October 9, 2025

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

Not ready to apply? Join our Talent Community.