Sales Support Sr Specialist, Division Portable Metrology

Hexagon Manufacturing Intelligence; Monterrey; Presencial; MXN 350.000 - 520.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work scheme

Food coupons

Vacation bonus

Year-end bonus

Life insurance

Medical insurance

Mexican vacation days

Descripción de la vacante

Hexagon Manufacturing Intelligence in Monterrey, Mexico is seeking a Sr Sales Support Specialist to ensure accurate processing of hardware, software, and service orders. You will act as a central coordinator between Sales, Finance, Planning, and Logistics to enable timely order execution and data integrity.

The role requires 3–5 years in order management within hardware/software, experience with Salesforce, SAP/Oracle, and strong communication skills.

Formación

• 3-5 years of order management experience in hardware/software.
• Ability to interpret complex hardware configurations and licensing models.
• Strong communication with internal stakeholders.

Responsabilidades

• Contract & pricing verification against quotes and contracts.
• Process and validate high volumes of hardware and software orders.
• Coordinate with warehouse and provisioning teams.
• Identify and resolve pricing or configuration issues to prevent delays.
• Communicate order status and delivery timelines to Sales and Shipping.
• Maintain CRM/ERP data integrity and reports.

Conocimientos

Verbal & written communication

Educación

Bachelor's degree in Business Administration or related field

Herramientas

Salesforce

SAP

Oracle

Excel

Descripción del empleo

Overview

The Sr Sales Support Specialist plays a critical role in supporting Hexagon Manufacturing Intelligence by ensuring the accurate, timely, and compliant processing of hardware, software, and service orders within a complex manufacturing environment.

This position acts as a central coordination point between Sales, Finance, Planning, Logistics, to enable smooth order execution, ensuring data accuracy, adherence to commercial and operational policies, and high quality customer experience while supporting the delivery of precision measurement technologies, software solutions, and integrated manufacturing systems.

Key Responsabilities

• Contract & Pricing Verification: Review purchase orders against quotes and contracts, verifying pricing, product availability, and license/maintenance terms to ensure adherence to commercial and operational policies.
• Order Processing: Accurately enter and validate high volumes of complex Hardware and Software orders. Validate pricing, product availability and contract terms before order submission.
• Cross-Functional Collaboration: Partner with the warehouse for hardware shipments and the provisioning team for software license deliveries
• Dispute Resolution: Proactively identify and resolve pricing discrepancies, billing errors, or missing order configurations to prevent fulfillment delays.
• Customer Support: Communicate order statuses, delivery timelines, and back-order updates to internal sales teams and Shipping Department.
• Reporting & Data Integrity: Maintain clean records in the CRM/ERP databases and periodic review of backlogs, fulfillment and Invoicing reports.

Qualifications

• 3-5 years of order management or order entry specifically within hardware/software industry.
• Knowledge of CRM (Salesforce) and ERP (SAP, Oracle, or similar platforms), plus Microsoft Office Suite Excel
• Ability to interpret complex hardware configurations and software licensing models. Validate pricing, product availability and contract terms before order submission.
• Strong verbal and written communication skills for effective interaction with internal stakeholders.
• Bachelor’s degree in business administration, Supply Chain, or a related field

What We Offer

• Hybrid Scheme (2 home office days, 3 at the office)
• Food coupons
• Vacations Bonus. 100% of base salary of earned vacation days.
• Year End Bonus (Aguinaldo). Equivalent to 30 days of base salary.
• Personal Life Insurance.
• Medical Insurance. Coverage is offered at no cost to the employee, spouse, and children of 18 years or less. Terms per our corporate insurance policy.
• Vacations: As required by Mexican Law. Five additional days during the 2nd half of your 1st year.