Sales Support Specialist

ABB Schweiz AG; Mérida; Presencial; MXN 30,000 - 60,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Sales Support Specialist to join their innovative team in Mérida. In this hybrid role, you will collaborate with cross-functional teams to create compelling service offerings and proposals that highlight the value of solutions for customers. Your expertise will drive customer responsiveness and enhance the service delivery process. This position offers a unique opportunity to contribute to the Process Automation business unit while fostering a culture of diversity and inclusion. If you are passionate about engineering and customer service, this role is perfect for you.

Servicios

Paid Parental leave

Life insurance

Retirement plan

Healthcare plan

Wellbeing program

Coaching and mentoring from senior leaders

Formación

• 5+ years experience in System Engineering or similar roles.
• Bachelor's degree in engineering preferred.

Responsabilidades

• Develop customer proposals and coordinate with Service management.
• Review customer specifications and develop cost estimates.

Conocimientos

Advanced English communication skills

Interpersonal Skills

Problem-solving skills

Educación

Bachelor’s degree in engineering

Herramientas

ABB 800xA

Harmony

Master and Mod product knowledge

Descripción del empleo

Sales Support Specialist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

This position reports to

Operations Manager

Your role and responsibilities

In this role, you will have the opportunity to work as part of a cross functional team to gather technical and commercial input in developing Service offerings that demonstrate the value for a customer’s site. Prepare complete and accurate customer proposals that clearly state the included scope of supply and make recommendations to develop the installed base. The work model for the role is: #LI-Hybrid. This role is contributing to the Process Automation business unit in Merida. You will be mainly accountable for:

1. Provide the Service Account Management staff with input and alternatives to best present and position ABB’s solution and offer to the customer.
2. Coordinate with the Service business development team to continually stay up to date on the Service offering strategy and products. Inform Service management of changes in product design and strategy that may impact Service’s ability to sell and deliver.
3. Develop and maintain standard estimating tools and proposal templates for most common requested offerings to increase customer responsiveness.
4. Review and analyze customer specifications to develop cost estimates that identify risks and costs associated with implementation of a project.

Qualifications for the role

• Bachelor’s degree in engineering preferred.
• 5+ Years experience required in an ABB System Engineering, Operations, Proposal Engineering or other similar position. ABB 800xA, Harmony, Master and Mod product knowledge and experience preferred.
• Advanced English communication skills.
• Interpersonal Skills such as self-motivated, Innovative, Helpful problem-solving skills.
• Valid Mexican Passport and American Visa as a plus.

What's in it for you?

• Be yourself: join one or many of our Employee Resource Groups and make a difference!
• Coaching and mentoring from senior leaders and colleagues.
• Get motivated by continuous improvement in what we do and how we do it, bring your know-how.

Benefits

• Paid Parental leave (gender neutral)
• Life insurance
• Retirement plan
• Healthcare plan
• Wellbeing program