Sales Support Associate

Jazwares-Mexico; Ciudad de México; Híbrido; MXN 350.000 - 550.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance for employees and 4%

401(k) retirement with Jazwares match

Disability insurance

Tuition reimbursement

Hybrid schedule—Mon–Thu onsite, Fri Wf

Volunteer time off (up to 16 hours/yr)

Descripción de la vacante

Jazwares is seeking a Sales Support Associate for LATAM to enable the sales organization through operational excellence. You will own the end-to-end order flow, ensure timely execution and delivery, and provide data-driven insights to mitigate risks and improve performance.

As a key partner to Account Managers and internal teams, you will optimize processes, manage imports, and support cross-border shipments to LATAM markets.

Formación

• 3+ years of professional experience in international business, import/export, logistics, or sales operations.
• Fluent bilingual proficiency in English and Spanish (written and verbal).
• Strong understanding of INCOTERM shipping processes and international logistics requirements.
• Excellent organizational, communication, and problem-solving skills with a proactive, team-oriented mindset.

Responsabilidades

• Own the end-to-end LATAM order flow from validation to final delivery and billing.
• Collaborate with Account Managers and cross-functional teams (Operations, Finance, Supply Chain, Legal).
• Ensure order accuracy and compliance with territory approvals and documentation for LATAM.
• Act as primary contact for customers and internal inquiries, resolving issues and escalating risks.
• Use ERP to maintain order data and generate actionable reporting and insights.
• Lead cross-functional reviews to track actions, milestones, and priorities.
• Support Sales with samples, marketing materials, and quotes to improve operational effectiveness.

Conocimientos

Bilingual English/Spanish

Import/Export

Logistics

Sales Operations

Excel

Educación

Bachelor's degree in Business Administration or related

Herramientas

ERP systems

Microsoft Word

PowerPoint

Outlook

Google Workspace

Descripción del empleo

Description

As the Sales Support Associate for LATAM, you will play a strategic role in enabling our Sales organization to achieve its commercial objectives through operational excellence! Acting as a key business partner to Account Managers and internal stakeholders, you will own the end-to-end order flow, ensuring accurate and timely order execution, importation, customer deliveries, reporting, and communication. You will bridge commercial strategy and operational execution by providing data-driven insights and proactively identifying risks to improve overall business performance. Join our dynamic team and help us deliver the future of play across Latin America!

What You Will Do

• Own the end-to-end order flow for LATAM markets, managing everything from initial order validation and production follow-up to final delivery and billing to ensure customer commitments are met on time
• Partner with Key Account Managers to align priorities, identify potential risks, and coordinate cross-functional execution with Operations, Finance, Supply Chain, and Legal teams
• Oversee order accuracy and compliance by ensuring all territory approvals, product requirements, and documentation are strictly met across LATAM markets
• Serve as the primary point of contact for customer and internal inquiries, proactively resolving delivery issues, claims, and credits while escalating critical risks to appropriate stakeholders
• Leverage ERP and business systems to maintain accurate order information while providing actionable reporting, insights, and performance metrics to support informed business decisions
• Facilitate cross-functional order reviews to ensure clear communication and accountability across outstanding actions, milestones, and priorities
• Support Sales teams by coordinating samples, marketing materials, and quote sheets while driving strategic initiatives to enhance the operational effectiveness of the LATAM Sales organization

What We Are Looking For

3+ years of professional experience in international business, import/export, logistics, or sales operations

Fluent bilingual proficiency in both English and Spanish (written and verbal)

Strong understanding of INCOTERMS shipping processes and international logistics requirements

Exceptional organizational, communication, and problem-solving skills with a proactive, team-oriented mindset and an unwavering attention to detail

High proficiency in Microsoft Excel alongside standard productivity tools (Word, PowerPoint, Outlook, and Google Workspace)

Nice To Have

Bachelor's degree in Business Administration, Sales Operations, Operations, Supply Chain, International Business, or a related field is a plus

Prior experience working in the consumer goods or toy industry

Direct experience managing cross-border shipments specifically to LATAM markets

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee, but provide the primary duties and responsibilities of the role. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

What We Offer

The base salary may vary based on experience, role tenure, performance, industry, and location. Eligibility for the annual performance incentive may apply. Jazwares is a multi-state employer, so the salary range may not apply to other states.

Our benefits package includes basic medical insurance that is 100% company-paid for employees and their children, employee basic life and AD&D insurance, a 401(K) retirement program with Jazwares matching up to 4% of pretax or post-tax deferrals, short and long-term disability, and tuition reimbursement.

Our work environment provides a flexible work schedule that includes Monday through Thursday on-site, with an optional WFH on Fridays, up to 20 workdays fully remote each year, and Time Off for vacation and sick leave. Through Jazwares Cares, you will have the opportunity to volunteer for up to 16 hours a year on community service projects.

Reasonable Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Working at Jazwares

At Jazwares, we believe an innovative idea can come from anywhere and anyone. Through our three pillars, we foster innovation and encourage creativity in every area of our business.

• Passion: Our conviction and enthusiasm show in our products, relationships, and commitment to our community.
• Collaboration: We share one vision worldwide, constantly striving to improve and innovate together.
• Humility: We recognize the value in others and treat everyone with respect. Our strength lies in our people and talent.

JAZWARES is an equal opportunity employer and does not discriminate in employment on the basis of race, color, sex, religion, national or ethnic origin, citizenship status, ancestry, disability, age, military status, marital status, sexual orientation, or any other characteristic protected by law. Jazwares is committed to providing reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Who We Are

Jazwares, a Berkshire Hathaway company, is a leading global toy manufacturer with a robust portfolio of owned and licensed brands. Founded in 1997, Jazwares celebrates imaginative play with a progressive focus on identifying new and relevant trends to transform into high-quality products for consumers of all ages. Jazwares engages consumers through innovative play experiences with popular brands such as Squishmallows™, Pokémon™, Hello Kitty™, Star Wars™, Five Nights at Freddy’s™, Disney™, BumBumz™, and BLDR™. In addition to toys, offerings include costumes, games, and pillows. Headquartered in Plantation, Florida, Jazwares has offices worldwide and sells its products in over 100 countries. For more information, visit www.jazwares.com and follow us on LinkedIn , X , Instagram , and Facebook .