Sales & Presale Agent

Elementor; México; Presencial; MXN 30,000 - 50,000; Jornada completa

Descripción de la vacante

A leading website building platform is hiring a Sales & Presales Agent to engage customers in the American time zone. Your role involves multi-channel sales, providing exceptional customer experiences, and building an understanding of products and competitive advantages. Ideal candidates will have 3-5 years in sales, along with strong communication and negotiation skills.

Formación

• 3-5 years of proven track record in B2C/B sales, preferably SaaS.
• Experience in multi-channel sales (live calls, chat, email) is required.

Responsabilidades

• Persuasively present and close sales through live calls.
• Engage leads via chat and email, ensuring effective communication.
• Maintain accurate records of customer interactions.

Conocimientos

Communication skills

Negotiation

Objection handling

Descripción del empleo

We are seeking a dynamic and results-driven Sales & Presales Agent to join our team in the American time zone to engage with potential customers through live calls, chat, and email. Your mission is to effectively articulate the benefits of our CARE services and plans to potential customers. As part of our CARE Team, You will develop a deep understanding of our product suite, service plans, and competitive landscape while delivering exceptional customer experiences in fluent, clear English.

What do we do?

Elementor is the leading website building platform for WordPress professionals.

Our vision is to empower web creators - developers, designers, and marketers, with the ability to create their futures one pixel at a time. We provide our users with everything they need to become successful web creators.

A new website is created every 10 seconds using Elementor!

Since we launched in Israel in 2016, we have expanded to more than 160 countries, with more than 18M websites powered by Elementor. More than 12% of all websites around the world are built using Elementor!

At Elementor, we're building the future of web creation.

We believe in empowering both our employees and our users.

Elementor is a place where you can truly grow professionally and personally.

Creativity, friendship, curiosity, motivation, and professionalism are the driving force behind our journey. We take great pride in Elementor's constant scaling

Responsibilities

• Multi-Channel Sales Engagement:
• Live Sales Calls: Persuasively present and close sales for company plans, products, and specifically CARE offers through consultative calls.
• Chat and Email Sales: Proactively engage leads and prospects via chat and email, ensuring timely and effective communication that drives conversions.
• Presales Discovery: Qualify incoming leads through detailed discovery conversations across all communication channels.
• Customer-Centric Communication:
• Provide clear, concise, and engaging messaging tailored to customer needs.
• Demonstrate excellent verbal and written English to ensure high-quality interactions in live calls and digital communications.
• Product & Market Mastery:
• Develop in-depth knowledge of our products, service plans, and competitive advantages.
• Stay updated on industry trends and competitor offerings to effectively position our solutions.
• Maintain accurate records of all customer interactions across calls, chat, and email.
• Manage follow-ups diligently to build a robust sales pipeline.
• Meet or exceed sales targets.
• Participate in regular training sessions and coaching to continuously improve your sales techniques.
• Provide feedback on customer objections, market trends, training, and insights to refine sales strategies and materials.

Requirements

Experience:

• Minimum 3-5 years of proven track record in B2C/B sales, preferably within SaaS, hosting, or digital services.
• Experience in multi-channel sales (live calls, chat, and email) is required.

Skills:

• Exceptional verbal and written communication skills with native or business-level English fluency.
• Strong ability to articulate complex ideas clearly and persuasively.
• Excellent objection handling, negotiation, and closing skills.

Product & Market:

• Demonstrated ability to quickly learn and become familiar with product features, service plans, and the competitive landscape.
• Strong analytical skills to understand the market and customer needs.

Mindset:

• Self-motivated, resilient, and goal-oriented with a hustler's attitude.
• Adaptability and a commitment to continuous learning and improvement.

Availability:

• Occasional flexibility required for customer calls outside standard hours

Podcast

We recorded and filmed a podcast specifically for you.

We recommend watching or listening to better understand the story behind the team, the essence of the role, and how to optimally prepare for the next step in your recruitment process.