Sales Ops Support Specialist - Remote Mexico

ResultsCX; Hermosillo; A distancia; USD 30,000 - 40,000; Jornada completa

Descripción de la vacante

A leading customer experience partner is looking for a Solutions Operations Lead to generate new business opportunities through outbound prospecting. The ideal candidate will have a Bachelor's degree and at least two years of experience, preferably in BPO, where they will develop and maintain relationships with potential clients. This role offers a fun workplace atmosphere with opportunities for growth and comprehensive healthcare benefits.

Servicios

Comprehensive healthcare benefits

Opportunities for growth

Fun workplace environment

Formación

• At least two years of experience in BPO, call center, sales, customer service, or related fields.
• One year in lead generation or business development preferred.
• Ability to adapt quickly to changing business landscapes.

Responsabilidades

• Develop leads and set up Sales Executives for success.
• Generate new leads and identify prospects for the company.
• Communicate with prospective clients via phone and email.

Conocimientos

Excellent selling

Communication skills

Negotiation skills

Self-motivation

Target-driven attitude

Educación

Bachelor’s degree in Business, Marketing, or related field

Herramientas

Salesforce

Salesloft

Pardot

Zoominfo

LinkedIn Sales Navigator

Descripción del empleo

A Solutions Operations Lead (or Sales Development Representative (SDR)) is responsible for identifying, contacting, and qualifying potential customers by generating new business opportunities through outbound prospecting, primarily by making cold calls and sending emails. They pass qualified leads onto the sales team for further engagement. Essentially, their role is to build and nurture the sales pipeline by identifying potential customers and assessing their interest in the company's products or services.

We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX!

In This Role You Will

• Develop leads and set up our Sales Executives for success.
• Generate new leads and identify prospects for our company.
• Manage initial relationships with prospective clients.
• Communicate with prospective clients via phone and email.
• Stay updated on product knowledge, industry trends, and the competitive landscape.
• Navigate leads and overcome barriers to help Sales Executives secure new clients.
• Lead proactively to secure revenue impacting the entire company.
• Collaborate closely with our Sales Executives to generate demand and reach prospects.
• Maintain positive business relationships to ensure future sales.

We are looking for someone who has:

• A Bachelor’s degree in Business, Marketing, or a related field. Equivalent experience may be considered.
• At least two years of experience in BPO, call center, sales, customer service, or related fields, with one year in lead generation or business development preferred.
• Proficiency with dialers, CRMs, and prospecting tools such as Salesforce, Salesloft, Pardot, Zoominfo, and LinkedIn Sales Navigator.
• Ability to work independently or in small teams.
• Excellent selling, communication, and negotiation skills.
• Strong self-motivation and target-driven attitude.
• Willingness to engage multiple prospects daily and step outside comfort zones.
• Ability to build and maintain relationships with potential clients.
• Ability to adapt quickly to changing business landscapes.
• Proficiency in MS Office and willingness to learn new software.

Why join our ResultsCX team?

• A fun and engaging workplace environment.
• Comprehensive healthcare benefits.
• Opportunities for growth within ResultsCX, aligning with your personal goals.

About ResultsCX:

ResultsCX is a leading customer experience partner serving Fortune 100 and 500 companies. We design and deliver digitally-driven customer journeys that foster satisfaction and loyalty, while enhancing efficiency and reducing costs. With over 30 years of experience, we operate in more than 20 locations worldwide, employing approximately 20,000 colleagues. Our expertise includes analytics, contact center as a service (CCaaS), and our AI-powered SupportPredict platform. We pride ourselves on a high-performance, fun culture driven by exceptional individuals delivering next-generation customer experiences.

ResultsCX is an equal opportunity employer and considers all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or other protected categories.