Sales Operations Specialist

Arrow Electronics Australia Pty Ltd; Tlaquepaque; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Arrow Electronics busca un Sales Operations Specialist en Tlaquepaque para gestionar relaciones operativas con clientes y optimizar procesos de gestión de cuentas. Este rol es clave para asegurar la satisfacción del cliente y trabajar en la mejora continua de servicios. Ofrecemos un atractivo paquete de beneficios y oportunidades de crecimiento dentro de una empresa global de tecnología.

Servicios

30 días de aguinaldo

40% de prima vacacional

12 días de vacaciones más 2 días flotantes

Asistencia dental y visual

Seguro de vida

Seguro de salud

Vouchers para alimentos

Oportunidades de crecimiento

Formación

• Más de 3 años de experiencia en roles similares.
• Habilidades avanzadas de inglés (conversación y escritura).
• Experiencia en ERP/CRM es una ventaja.

Responsabilidades

• Gestionar la relación operativa con el cliente.
• Coordinar actividades de gestión de cuentas con equipos internos.
• Proporcionar informes programados al cliente.

Conocimientos

Servicio al Cliente

Comunicaciones

Gestión de Cuentas

Excel Intermedio

Presentaciones

Descripción del empleo

Position:

Sales Operations Specialist

Job Description:

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of $33 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served.

A Fortune 133 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.

The Sales Operations Specialist owns representing operations' relationship and performance with customers, overseeing Tier 3 & 4 account management, strategy, and operational performance. Ensures process improvements, backlog management, timely order actions, and shipments. Leads operational portion of QBRs, internal planning, and trains CX Reps on account specifics, tools, and processes, serving as SME and escalation point.

How to Apply:

Internal Employees:Please submit your updated resume in English and ensure you use only your Arrow email address.
External Candidates:Please submit your updated resume in English.

What You'll Be Doing:

• Manages the operational relationship with the customer, including performance updates, inquiries, and quarterly business reviews.
• Coordinates account management activities with internal teams and delegates actions to CX Reps.
• Manages customer pricing, margin recommendations, and final quotes.
• Manages order and backlog processes, including troubleshooting, IT ticket resolution, and NPI-related activities.
• Provides scheduled customer reports.
• Drives standardized processes and represents best practices for customer engagements and proposals.
• Understands and targets customer types and differences.
• Manages quality follow-up and communication with the customer.

What We Are Looking For:

• 3+ years of experience within similar roles (Customer Service, Customer Support, Account Manager).
• Advanced English skills (Conversation and written).
• Intermediate Excel Skills (Pivot tables, Vlookup, Logical functions)
• ERP/CRM Experience is a plus
• Presentation skills is a plus (Power Point).

Work Arrangement:

• Hybrid: 3 days in office/2 days work from home

#LI-FS1

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What’s In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.

• 30 days of Christmas bonus
• 40% vacation premium
• 12 vacation days plus 2 floating days, sick days, and holidays.
• Vision and Dental Assistance.
• Life Insurance.
• Healthcare Insurance.
• 10% Food/Pantry Vouchers.
• Restaurant Vouchers.
• 13% Savings Fund.
• Growth Opportunities, and more!

Apply now!

#LI-FS1

#LI-Hybrid

Annual Hiring Range/Hourly Rate:

$24,808.33 - $29,000.00 MXN Monthly

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Annual Hiring Range/Hourly Rate:

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:

MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

Time Type:

Full time

Job Category:

Business Support

EEO Statement:

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)