Sales Operations Specialist

ICL Group; México; A distancia; USD 30,000 - 70,000; Jornada completa

Descripción de la vacante

Una empresa global líder en minerales especiales busca un profesional dinámico para optimizar las operaciones de ventas y mejorar la experiencia del cliente. Este papel clave implica colaborar con varios departamentos para procesar pedidos y resolver problemas, mientras se construyen relaciones sólidas con los clientes. Con un enfoque en la innovación y la sostenibilidad, esta oportunidad ofrece un entorno de trabajo estimulante que fomenta el crecimiento personal y profesional. Si tienes pasión por las ventas y la mejora continua, esta es la oportunidad que estabas esperando.

Formación

• 3 años de experiencia en operaciones de ventas y principios de experiencia del cliente.
• Conocimientos en SAP y procesamiento de órdenes de ventas.

Responsabilidades

• Procesar la incorporación de nuevos clientes y colaborar con otros departamentos.
• Construir relaciones sólidas con los clientes y personalizar interacciones.

Conocimientos

SAP

Sales Operations

Customer Experience

Analytical Skills

Problem-Solving

Communication Skills

Fluency in Spanish

Fluency in English

Educación

Bachelor’s degree in Business Administration

Bachelor’s degree in Logistics & Supply Chain Management

Herramientas

ERP system

SAP for sales order processing

Descripción del empleo

Company: ICL Phosphates and Additives Mexico, SA de CV

Job Description

I’m interested! What will I get to do in this position?

• Process onboarding of new customers through collaboration with other departments in order to set-up customer data on SAP system and fulfill all internal policies.
• Mastering sales-supporting activities conducting order processing in SAP, billing, resolution of claims and other customer issues relating to sales and post-sales activities.
• Coordinate appointments with both warehouses for product dispatch.
• Fostering robust collaboration across departments including Sales, Supply Chain, Master Data, Credit and Insurance, Compliance, IT, Accounting/Finance; seamlessly bridging geographical and departmental divides to maximize synergy.
• Build strong relationships with customers, personalize interactions, and identify cross-selling opportunities.
• Crafting and implementing innovative strategies and procedures to optimize operational efficiency based on a panoramic point of view of the work cycle required to carry out a sale from order receipt to payment collection, while ensuring adherence to compliance and tax regulations.

Location: Home-based – Ideal to reside in Guadalajara

What skills and experience do I need to be successful in this role?

• Bachelor’s degree on Business Administration or Logistics & Supply Chain Management.
• Three years of proven expertise in sales operations and customer experience principles and practices, with a keen understanding of best practices in customer journey optimization.
• Three years of SAP knowledge and expertise on sales order processing.
• Analytical and problem-solving skills combined with the creative ability to develop and implement impactful solutions.
• Organizational abilities and a talent for juggling multiple priorities with focus and precision.
• Communication skills for fostering effective collaboration with diverse stakeholders across several departments.
• Fluency in both Spanish and English.

What will set me apart?

• ERP system, ideally SAP
• Interest in continuing education and self-training.
• Have worked with international company.
• Valid US Visa.

Who is ICL?

ICL Group is a leading global specialty minerals company, which creates impactful solutions for humanity's sustainability challenges in the food, agriculture and industrial markets. ICL leverages its unique bromine, potash and phosphate resources, its global professional workforce, and its sustainability focused R&D and technological innovation capabilities, to drive the company's growth across its end markets. Our agricultural products feed the world’s growing population, our food additives enable greater access to higher quality food, our potash and phosphate products are essential components for the pharma industry and our bromine-based materials and phosphates contribute to a more energy efficient and environmentally friendly planet. ICL benefits from its advantageous size, geographical spread, and operational flexibility. With a culture based upon leadership, innovation, and sustainability, ICL is well positioned to be an Employer of Choice within the communities in which we operate. ICL shares are dual listed on the New York Stock Exchange and the Tel Aviv Stock Exchange (NYSE and TASE: ICL). The company employs more than 12,500 people worldwide, and its 2023 revenues totaled approximately $7.5 billion.

EEO-USA

Equal Opportunity/Affirmative Action Employer Minorities/Women/Veterans/Disabilities