Sales Operations Manager

Arrow Electronics; Tlaquepaque; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Sales Operations Manager to oversee sales order processing and customer relationship management. This role involves managing a team, ensuring efficient operations, and resolving customer issues to enhance satisfaction. The company offers a competitive compensation package, including a solid benefits program and growth opportunities. If you are a proactive leader with a passion for optimizing sales processes and enhancing customer experiences, this is an exciting opportunity to make a significant impact in a dynamic environment.

Servicios

30 days of Christmas bonus

40% vacation premium

12 vacation days plus 2 floating days

Vision and Dental Assistance

Life Insurance

Healthcare Insurance

10% Food/Pantry Vouchers

Restaurant Vouchers

13% Savings Fund

Wellbeing program for all employees

Formación

• 3-5 years experience in a managerial role within operations.
• Expertise in Quote to Cash Process and CRM systems.

Responsabilidades

• Manage sales order processing and ensure accurate tracking of orders.
• Oversee customer retention strategies and resolve order issues.
• Supervise staff and manage their development and training.

Conocimientos

Sales Order Management

Customer Relationship Management (CRM)

Quote to Cash Process

Problem Solving

Advanced English

Educación

Bachelor's Degree or equivalent experience

Herramientas

ERP Software (Oracle, Salesforce)

Descripción del empleo

Position: Sales Operations Manager
Job Description:

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of $33 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served.

A Fortune 133 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.

What You'll Be Doing:

1. Manage sales order processing including monitoring the system to ensure accurate receipt booking of sales orders, tracking sales shipment, delivery, billing and backlog activities and providing internal sales reports when necessary.
2. Respond to inquiries regarding status of orders and resolve customer order difficulties.
3. Select, develop, and evaluate personnel to ensure the efficient operation of the function.
4. Manage all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy.
5. Manage return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
6. Manage market research to determine special pricing for non-standard items in the interests of ensuring appropriate profit margins are reached and maintained.
7. Supervise staff including personnel development, hiring, training, etc. Monitor and review work of staff.
8. Resolve escalated operational related issues including vendor concerns, contract reviews, new programs.

What We Are Looking For:

1. Typically requires 3–5 years as a Manager or People Manager in similar operations.
2. Experience with Quote to Cash Process or Operations.
3. Advanced English (Verbal and written).
4. Experience with ERP/CRM (Oracle or Salesforce, preferred).
5. Applies acquired expertise to analyze and solve problems without clear precedent.

Work Arrangement:

• Hybrid: 3 days in office/2 days work from home

What's in It for You?

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• 30 days of Christmas bonus
• 40% vacation premium
• 12 vacation days plus 2 floating days, sick days and holidays
• Vision and Dental Assistance
• Life Insurance
• Healthcare Insurance
• 10% Food/Pantry Vouchers
• Restaurant Vouchers
• 13% Savings Fund
• Wellbeing program for all employees
• Growth Opportunities, and more!

Apply now!

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)

Annual Hiring Range/Hourly Rate: $49,400.00 - $56,666.67 MXN Monthly

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location: MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

Time Type: Full time

Job Category: Business Support