Safety Operations Manager

DiDi Global; Ciudad de México, Colonia Cuauhtémoc; Híbrido; MXN 40,000 - 80,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Safety Operations Manager to lead safety initiatives and crisis management efforts. This role is critical in ensuring the safety of users and operations by developing and implementing effective safety protocols. The ideal candidate will possess strong analytical and communication skills, with a proven track record in safety operations. Join a forward-thinking company dedicated to creating a safe and inclusive environment, where your contributions will directly impact the safety and security of a diverse user base. This is an exciting opportunity to be part of a team that values innovation and collaboration.

Servicios

Flexible Work Hours

Health Insurance

Training and Development Opportunities

Work from Home Options

Diversity and Inclusion Programs

Formación

• 5+ years in safety operations or crisis management, preferably in mobility or tech.
• Strong knowledge of safety standards and crisis management best practices.

Responsabilidades

• Lead responses to critical incidents and manage crises effectively.
• Monitor safety performance metrics and vendor adherence to standards.

Conocimientos

Crisis Management

Safety Operations

Risk Assessment

Analytical Skills

Communication Skills

Educación

Bachelor's Degree in Safety Management or Related Field

Herramientas

Incident Management Tools

Safety Monitoring Tools

Descripción del empleo

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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Team Overview

The Safety Operations Manager will lead efforts to ensure the safety and security of our users, drivers, and operations. This individual will develop and implement safety protocols, respond to emergencies, and manage crises effectively to minimize risk and impact. This role requires strategic thinking, swift decision-making, and a collaborative approach to maintaining a safe and resilient environment.

Role Responsibilities

• Leading the response to critical incidents, emergencies, or crises, ensuring rapid and effective resolution.
• Monitoring and analyzing safety performance metrics to identify trends and areas for improvement.
• Monitoring and evaluating vendor performance to ensure adherence to SLAs, KPIs, and quality standards.
• Serving as the primary point of contact for vendor relationships, fostering open communication and trust.
• Developing, implementing, and continuously improving safety policies, procedures, and protocols.
• Collaborating with cross-functional teams to ensure safety is integrated into all aspects of the business.
• Executing a global crisis management framework, including contingency plans and communication protocols.
• Acting as the primary point of contact during crises, coordinating with internal teams, law enforcement, and external stakeholders.
• Providing timely and transparent communication to relevant parties during and after crises.
• Overseeing the reporting, documentation, and investigation of safety incidents and near-misses.
• Working with legal and compliance teams to ensure adherence to local laws and regulations.
• Promoting a culture of safety awareness and accountability within the organization.
• Organizing regular drills and simulations to test and refine crisis response plans.

Role Qualifications

• 5+ years of experience in safety operations, crisis management, or a related role, preferably in the mobility, transportation, or technology sector.
• Strong knowledge of safety standards, risk assessment methodologies, and crisis management best practices.
• Excellent problem-solving, decision-making, and analytical skills.
• Exceptional communication and interpersonal skills, with the ability to lead under pressure.
• Proficiency in using incident management and safety monitoring tools.
• Flexibility to work outside regular hours and travel as needed.
• Proficiency in English, Portuguese is a Plus (Not required).

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms