Risk Operations Associate

Stripe; Ciudad de México; Presencial; USD 40,000 - 80,000; Jornada completa

Descripción de la vacante

Join a forward-thinking company that is revolutionizing financial infrastructure! As part of a newly launched global team, you will play a pivotal role in building and enhancing operations that support millions of users worldwide. This dynamic position offers the chance to tackle complex challenges related to fraud detection and risk management, while collaborating with diverse teams. If you are passionate about solving global user issues and thrive in a fast-paced environment, this is the opportunity for you. Be part of a mission that aims to increase the GDP of the internet and make a significant impact on the financial landscape.

Formación

• Experience in risk analysis and investigations is essential.
• Strong analytical and problem-solving skills are required.

Responsabilidades

• Investigate accounts to identify fraudulent activities.
• Contribute to root cause analysis for risk mitigation.
• Participate in business reviews for the Risk Operations team.

Conocimientos

Risk Analysis

Investigations

Analytical Thinking

Problem Solving

Communication Skills

Herramientas

Risk Detection Tools

Descripción del empleo

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We’re going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe’s growth.

Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of “growing the GDP of the Internet.” Stripes leverage understanding of our products, the financial industry and money movement, and our processes to support both internal and external users. Doing so requires us to invest significant resources into building this experience ourselves.

What you’ll do

Stripe is launching Stripe Delivery Centers - a brand new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, drive process improvement and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you!

Responsibilities

• Investigate accounts to identify fraudulent merchants, card testing, account takeover, and other fraud vectors.
• Conduct investigations on merchant accounts to support financial partner requirements.
• Assess risk factors and trends of potentially fraudulent activity.
• Help maintain fraud detection strategies and business rules that balance fraud loss and customer experience.
• Contribute to root cause analysis to identify opportunities to predict, prevent, and mitigate risk within process and performance.
• Participate in monthly, quarterly, and annual business reviews for the Risk Operations team.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

• You possess experience in risk analysis, investigations or risk operations.
• You have excellent English communication skills, both written and verbally.
• You excel in analytical thinking and problem solving, with experience using data to make assessments/judgment.
• You enjoy working in an in-office environment with strong cross team collaboration and support.
• You are able to prioritize and enjoy working in a quick-moving environment.
• You are humble and have a proven track record for working well across teams and with external partners.

Preferred qualifications

• Risk experience in payments, e-commerce, or fintech mitigating digital/card-not-present risk.
• Knowledge of risk schemes, risk prevention methods, and risk detection tools.
• Prior risk experience across multiple industries/verticals.
• Experience in a high growth technology company.
• Experience working from a queue.

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.