Risk Analyst

Global Payments; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa innovadora en soluciones de pago busca individuos apasionados para unirse a su equipo dinámico. En este papel, serás responsable de monitorear transacciones de comerciantes, identificar actividades de riesgo y proporcionar un servicio al cliente excepcional. Con un enfoque en la educación de los comerciantes sobre políticas y procedimientos, tendrás la oportunidad de hacer una diferencia significativa en la prevención de pérdidas financieras. Si tienes habilidades analíticas y un compromiso con la excelencia, esta es una oportunidad emocionante para dejar tu huella en el paisaje tecnológico de los pagos del mañana.

Formación

• Bilingual in English and Spanish with strong analytical and problem-solving skills.
• High School Diploma required; Associate or Bachelor's preferred.

Responsabilidades

• Monitor merchant transactions to identify high-risk activities and fraud.
• Provide quality customer service and expertise to all internal departments.
• Educate merchants on policies to prevent financial losses.

Conocimientos

Organizational Skills

Analytical Skills

Problem Solving Skills

Bilingual (English and Spanish)

Customer Service Skills

Decision Making Skills

Multitasking

Educación

High School Diploma or equivalent

Associates or Bachelors Degree

Herramientas

Google Applications

Descripción del empleo

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Responsibilities

1. Drive results with a proven ability to achieve both team and individual goals consistently.
2. Demonstrate sound judgment by independently monitoring a specified goal amount of alerts on a daily basis in order to identify high risk transactions and fraudulent processing activity.
3. Monitor merchant authorizations, deposits and refunds to identify suspect transactions via RiskNet.
4. Identify merchant accounts for credit referral or for further investigation.
5. Verify information with card issuing banks.
6. Validate suspicious transactions by contacting merchants and obtaining the necessary documents in arriving at a decision.
7. Capture and hold funds according to guidelines as warranted. Recommend reserve release of merchant funds where appropriate.
8. Process electronic funds transfers and wires for merchants as needed.
9. Liaise with the Investigations Team to gather information on suspect fraud transactions for timely action on referred cases.
10. Focus on the customer first by educating merchants on company policies and procedures as they relate to preventing financial losses for the merchant while simultaneously mitigating losses for Global Payments.
11. Provide quality customer service and subject matter expertise to all internal departments, Global Payments third party partners, independent sales organizations and also liaise with credit card issuers and financial institutions.

Required Qualifications

1. Bi-lingual (English and Spanish).
2. High School Diploma or equivalent.
3. Proven organizational, analytical and problem solving skills.
4. Flexibility to work different shift schedules, including weekends and holidays.
5. Strong analytical and decision making skills.
6. High standards in professionalism and fostering positive customer experience.
7. Ability to work independently while maintaining high level of accuracy.
8. Ability to multitask in a complex environment.
9. Adept in Google applications.

Preferred Qualifications

1. Associates or Bachelors Degree.
2. 1 year of risk and fraud management experience.
3. Process Leader.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].