Reverse Logistics and Refurbishment Coordinator

Ninjakitchen; Ciudad de México; Híbrido; USD 30,000 - 45,000; Jornada completa

Descripción de la vacante

A leading company in product design seeks a Reverse Logistics and Refurbishment Coordinator in Mexico City. The role involves overseeing product returns, ensuring compliance with policies, and optimizing logistics processes. Candidates should have a degree in supply chain management and relevant experience in reverse logistics. The position offers a hybrid work model with competitive benefits, emphasizing personal and professional growth.

Servicios

Competitive health insurance

Retirement plans

Paid time off

Employee stock purchase options

Wellness programs

Product discounts

Formación

• 3-5 years of experience in reverse logistics.
• In-depth knowledge of reverse logistics processes.
• Familiarity with applicable industry regulations.

Responsabilidades

• Oversee the process of receiving, inspection, and testing of returned products.
• Implement returns and refurbishment management policies.
• Generate reports on reverse logistics activities.

Conocimientos

Supply chain management

Data analysis

Problem-solving

Process optimization

Project management

Cross-functional collaboration

Customer service orientation

Educación

Bachelor’s degree in supply chain management, industrial engineering, logistics, business or a related field

Herramientas

Microsoft Office suite

Descripción del empleo

Reverse Logistics and Refurbishment Coordinator

About Us

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,300+ associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world .

Position Overview:

The Reverse Logistics and Refurbishment Coordinator oversees the process of receiving, inspection, screening and testing of products that are returned by customers, as well at product disposition. The Reverse Logistics and Refurbishment Coordinator will collaborate with the Supply Chain Manager to oversee the creation and set-up of internal and/or 3 rd party reverse logistics and refurbishment program as and when required. They are responsible for coordinating the routing, tracking and inspection of returned items. They will also ensure that all return policies are followed and that customers receive refunds or replacements and per company policy. Additionally, they will work closely with the Supply Chain Manager to establish and monitor key performance indicators (KPIs) for the reverse logistics and refurbishment process. Maintaining records and reporting for logistics and screening operations, as well as monitoring the quality and performance attainment of our 3PL partners will be a key focus of this role. The coordinator must be focused on speed-to-process, speed-to-disposition, quality and accuracy. Fluent in English and Spanish.

Duties and Responsibilities:

• Implement returns and refurbishment management policies and procedures in coordination with company standards to improve efficiency and customer satisfaction.
• Set-up internal and/or 3 rd party reverse logistics and refurbishment program as and when required.
• Analyze and identify trends in customer returns to identify potential issues and implement corrective actions.
• Monitor and ensure compliance with all regulatory requirements related to our products and their applicability to reverse logistics and refurbishment.
• Oversee relationships with vendors and service providers to ensure cost-effective solutions and improve service quality.
• Lead projects and initiatives to optimize reverse logistics and refurbishment processes and reduce costs.
• Generate reports for management on reverse logistics activities, including return rates per SKU, turnaround time and cost analysis.
• Monitor KPIs, drive performance and cost management with vendors and 3 rd party vendors.
• Maintain technical proficiency with relevant software and technology used in reverse logistics.
• Stay current on industry and governmental regulations.

Attributes and Skills:

• Supply chain management.
• Data analysis .
• Critical thinking .
• Problem-solving .
• Process optimization .
• Project management .
• Cross-functional collaboration .
• P roficient in the Microso ft Office suite of app lications.
• Creative and innovative mindset .
• Commitment to delivering high-quality results .
• Ability to work independently and meet deadlines .
• Interpersonal skills and ability to interact at all levels, both internally and externally .
• Customer service oriented with a focus on meeting/ exceeding customer expectations .

Education and Experience:

• Bachelor’s degree in supply chain management, industrial engineering, logistics , business or a related field.
• 3-5 years of experience in reverse logistics .
• Experience in product flow, inventory management, audit , qualify control is a plus.
• In-depth knowledge of reverse logistics processes, flow and techniques.
• Familiarity with applicable industry and governmental regulations.

Hybrid: 3 days a week in office

Our Culture

At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.

What We Offer

We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. To gether, we won’t just launch products— we’ll disrupt entire markets.

At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture [e-mail]

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