Revenue Operations Analyst

Fountain; México; A distancia; MXN 1,102,000 - 1,471,000; Jornada completa

Descripción de la vacante

A leading enterprise solution provider in Mexico is seeking a Revenue Operations Analyst to enhance sales efficiency. The role involves Salesforce administration, analyzing sales processes, and improving KPIs. Candidates should have 2-4 years in operations and strong proficiency in Salesforce and data analysis. This position offers the opportunity to work in a dynamic, collaborative environment, with responsibilities spanning data reporting and process improvements.

Formación

• 2 to 4 years in Revenue Operations or Sales Operations.
• Experience with Salesforce reports, dashboards, and data administration.
• Proven ability to turn analysis into process changes that improve KPIs.

Responsabilidades

• Diagnose, recommend, and implement improvements to the sales process.
• Administer Salesforce basics including user profiles and permission sets.
• Drive pipeline hygiene and deal velocity monitoring.

Conocimientos

Salesforce expertise

Proficiency with Google Sheets or Excel

Clear written and verbal communication in English

Organized, detail-oriented, and proactive

Herramientas

Salesforce

Marketing automation tools

e signature tools (e.g., PandaDoc, DocuSign)

Enrichment tools (e.g., Clay, Amplemarket)

Descripción del empleo

When you join the Fountain team, you become part of the leading enterprise solution for frontline workforce management. Fountain’s automated, customizable platform provides a seamless applicant experience for workers, while ensuring organizations can scale and manage their frontline talent.

We’ve helped hundreds of companies like UPS, CLEAR, Stitch Fix, GoPuff, Fetch, and sweetgreen to hire, onboard, and manage over 14 million workers in more than 75 countries.

In 2022, we closed $185M in our Series C, led by SoftBank and B Capital.

Join our growing team of highly collaborative, ambitious, and forward-thinking Fountaineers as we empower our hundreds of customers and millions of frontline workers around the world.

Let’s elevate frontline work together.

About the role

We are seeking a Revenue Operations Analyst to turn data into decisions and drive measurable improvements in sales efficiency and performance. You will partner with Marketing, Sales, and Customer Success to build trusted reporting, diagnose funnel and pipeline bottlenecks, and land process changes that improve forecast accuracy and deal velocity. You’ll own day-to-day Salesforce operations—data quality, basic admin/config, and dashboards—and use those insights to recommend and implement actions with sales managers.

What you’ll be doing:

• Diagnose → recommend → implement → measure improvements to the sales process (response SLAs, stage definitions, exit criteria, next-step hygiene)
• Assisting with the creation of Salesforce reports/dashboards for leads, opportunities, pipeline and ARR, plus a weekly Pipeline & Forecast Pack with clear actions for managers
• Administering Salesforce basics including users, profiles, permission sets, fields, page layouts, validation rules and simple flows
• Run lead lifecycle ops: routing rules, queues, SLAs, duplicate prevention, enrichment, and weekly audits with follow-ups to owners
• Drive pipeline hygiene and deal velocity: monitor close dates, next steps, activity standards, stalled deals, and cycle time; propose targeted interventions
• Running campaign and attribution operations including campaign setup, member statuses, list uploads and UTM governance
• Driving data quality and enrichment with monthly completeness and duplicate scorecards
• Publishing weekly and monthly reporting packs and maintaining a simple request intake with SLAs and release notes
• Assisting with documentation of processes and delivering quick enablement such as how-to guides, office hours and change summaries

What you should bring:

• 2 to 4 years in Revenue Operations, Sales Operations or CRM administration in a B2B SaaS environment
• Salesforce expertise in reports/dashboards, data model basics, validation rules, Flow Builder, data imports, and permission hygiene
• Proficiency with Google Sheets or Excel
• Familiarity with lead lifecycle concepts, opportunity stages and attribution basics
• Experience working with at least one of the following tool types such as marketing automation, routing, enrichment or sales engagement
• Proven experience working to turn analysis into process changes that moved a KPI (e.g., response time, stage conversion, cycle time)
• Clear written and verbal communication in English; organized, detail-oriented, and proactive
• Based in Mexico with working hours that overlap with US & UK time zones (7-8am CST starts)

Nice to Have:

• Experience with e signature tools such as PandaDoc or DocuSign
• Knowledge of enrichment tools such as Clay, Amplemarket etc
• Basic SQL for ad hoc queries or deeper analysis

Fountain is proud to be an equal opportunity workplace. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status.