Revenue Enablement Specialist - Knowledge Content & Systems

Owner.com; México; A distancia; USD 30,000 - 32,000; Jornada completa

Descripción de la vacante

Owner.com is seeking a passionate Revenue Enablement Professional to optimize knowledge systems and enhance customer team training. The role demands a background in technical writing and knowledge management, ensuring that teams can effectively communicate the company's value. This remote position offers a salary ranging from $30-32k USD, with comprehensive benefits including health coverage and unlimited PTO.

Servicios

Comprehensive health coverage

Remote work flexibility

Unlimited PTO

Formación

• At least 2 years managing knowledge content.
• Expertise in technical writing in English.
• Experience with Salesforce help centers.

Responsabilidades

• Drive and elevate knowledge content & systems.
• Optimize knowledge systems and enhance user experience.
• Oversee monthly and quarterly knowledge content audits.

Conocimientos

Technical writing

Knowledge management

User experience best practices

Detail-oriented

Organizational skills

Descripción del empleo

About

Owner.com is an all-in-one platform that helps restaurants succeed online. Thousands of restaurant owners use our tools to build websites, drive online orders, create branded apps, manage customer relationships, and set up marketing automations. Think of it as Shopify meets HubSpot, but specifically for restaurants. Learn more about the problems we are solving for our customers here.

Our vision

We aim to help independent restaurants succeed online. Our goal extends beyond restaurants to all local service-based businesses facing similar challenges. Large tech corporations are capturing their customers, reducing profits, and making survival difficult. Once we perfect our solutions for restaurants, we plan to scale them to other local businesses. Ultimately, we envision building technology that tens of millions of local business owners need to thrive in the digital age.

Our team

Our team comprises top talent from successful SMB software companies like Shopify, HubSpot, DoorDash, Procore, and ServiceTitan. We are scaling rapidly in 2025 to meet our growing customer base.

Our traction

In just over 3 years, we've generated tens of millions in revenue, served millions of guests, and processed hundreds of millions of orders. More importantly, we've helped thousands of restaurant owners save their businesses and thrive.

Where we work

Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. Some roles may require in-person collaboration at office locations. Most employees are distributed worldwide. Please discuss role location details with your recruiter.

Why we’re looking for you

We seek a passionate, creative, and meticulous Revenue Enablement Professional to accelerate our revenue, activations, and retention. Your role will involve ensuring customer-facing teams are equipped with the knowledge, information, and skills to effectively communicate Owner’s value. You will work closely with Enablement, Revenue, and Customer Success & Support teams to create and deliver world-class, science-based training content and experiences.

The impact you will have

• Drive and elevate knowledge content & systems, aligning with a proficiency matrix across Sales, Success, Support, and Launch teams.
• Apply technical writing and user experience best practices to all assets—from help articles to comprehensive training documentation—to ensure clarity and engagement.
• Optimize knowledge systems in our help center in SFDC and internal knowledge base, Guru, enhancing user experience and self-service resolution.
• Partner with Enablement Specialists and leaders to translate tribal knowledge into reusable documentation in Guru and SFDC.
• Train and maintain our AI-driven automated knowledge integration.
• Oversee and perform monthly and quarterly knowledge content audits and updates.

What we’re looking for

• At least 2 years of experience managing knowledge content and help center information.
• Expertise in technical writing in English.
• Experience with help centers hosted in Salesforce.
• Innovative mindset and flexibility.
• Highly detail-oriented and organized.

Pay and benefits

• Estimated base salary range: $30-32k USD (Mexico conversion).
• Benefits include comprehensive health coverage, remote work flexibility, unlimited PTO, and additional perks.