Revenue Enablement Specialist - Knowledge Content & Systems

Slope; México; A distancia; USD 30,000 - 32,000; Jornada completa

Descripción de la vacante

A leading company seeks a passionate Revenue Enablement Professional to enhance customer-facing teams’ effectiveness. This remote role focuses on knowledge content management, technical writing, and optimizing user experiences. Benefits include comprehensive health coverage, unlimited PTO, and a base salary estimated between $30-32k USD.

Servicios

Comprehensive Health Coverage

Unlimited PTO

100% Remote Work

Formación

• At least 2 years of experience managing knowledge content.
• Expertise in technical writing in English.
• Experience with help centers hosted in Salesforce.

Responsabilidades

• Drive knowledge content & systems aligning them with proficiency matrix.
• Create clear, engaging help articles and training documentation.
• Optimize knowledge systems in our help center and internal knowledge base.

Conocimientos

Technical Writing

Organizational Skills

Attention to Detail

Innovative Mindset

Descripción del empleo

About Owner.com

Owner.com is an all-in-one platform that restaurants use to succeed online. Thousands of restaurant owners utilize our tools to build websites, drive online orders, create branded apps, manage customer relationships, and set up marketing automations. Think of it as Shopify meets HubSpot, specifically for restaurants.

Learn more about the problems we are solving for our customers here.

Our vision

We aim to help independent restaurants succeed online and eventually scale our solutions to all local service-based businesses, addressing common struggles with technology and digital presence. Our goal is to build technology that tens of millions of local business owners need to thrive in the digital age.

Our team

Our team comprises top talent from successful SMB software companies like Shopify, HubSpot, DoorDash, Procore, and ServiceTitan. We are scaling rapidly in 2025 to match our growth.

Our traction

In just over 3 years, we have generated tens of millions in revenue, served millions of guests, and processed hundreds of millions of orders. We have helped thousands of restaurant owners not only survive but thrive.

Where we work

Owner.com is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. Some roles may require in-person collaboration at office locations. Most employees are distributed worldwide. Please review specific role details with your recruiter.

Why we’re looking for you

We seek a passionate, creative, and meticulous Revenue Enablement Professional to enhance our revenue, activation, and retention efforts. You will ensure customer-facing teams are equipped with the knowledge, information, and skills to effectively communicate Owner.com’s value. You will work closely with Enablement, Revenue, and Customer Success & Support teams to create and deliver world-class, science-based curriculum and learning experiences.

The impact you will have

• Drive and elevate knowledge content & systems, aligning them with a proficiency matrix across Sales, Success, Support, and Launch teams.
• Apply technical writing and user experience best practices to create clear, engaging help articles and training documentation.
• Optimize knowledge systems in our help center (SFDC) and internal knowledge base (Guru) to improve user experience and self-service resolution.
• Partner with Enablement Specialists and leaders to translate tribal knowledge into templated documentation in Guru and SFDC.
• Train and maintain our AI-driven automated knowledge integration.
• Conduct monthly and quarterly knowledge content audits and updates.

What we’re looking for

• At least 2 years of experience managing knowledge content and help center information.
• Expertise in technical writing in English.
• Experience with external help centers hosted in Salesforce.
• Innovative mindset and flexibility.
• Strong attention to detail and organizational skills.

Pay and benefits

• Estimated base salary range: $30-32k USD (Mexico conversion).
• Benefits include comprehensive health coverage, remote work (100%), unlimited PTO, and additional perks.