Revenue Enablement Specialist - Customer Support Trainer

Owner.com; México; A distancia; USD 30,000 - 32,000; Jornada completa

Descripción de la vacante

A leading company, Owner.com, is seeking a passionate and meticulous Revenue Enablement Professional to enhance its customer support capabilities. The role includes designing learning experiences and ensuring the support team is equipped with necessary tools to deliver exceptional service. Responsibilities include implementing training initiatives and creating engaging content to facilitate team development. This fully remote position offers a competitive salary and a range of benefits.

Servicios

Comprehensive health coverage

100% remote work

Unlimited PTO

Formación

• 4+ years in a fast-paced Customer Support Call Center environment.
• 2+ years in training, coaching, or leadership roles.
• Proven ability to facilitate engaging in-person learning and coaching sessions.

Responsabilidades

• Drive and elevate the learning and upskilling experience for the customer support team.
• Apply technical writing and adult learning best practices to center articles and training.
• Assist Support leadership in managing individual development plans and skill acquisition programs.

Conocimientos

Technical writing

Training and coaching

Bilingual (English/Spanish)

Facilitation

Content creation

Descripción del empleo

About

Owner.com is an all-in-one platform that helps restaurants succeed online. Thousands of restaurant owners use our tools to build websites, drive online orders, create branded apps, manage customer relationships, and set up marketing automations. Think of it as Shopify meets HubSpot, but specifically for restaurants. Learn more about the problems we are solving for our customers here.

Our vision

We start by helping independent restaurants succeed online. But our goal is to scale our solutions to all local service-based businesses, which face similar challenges. Large tech companies are taking their customers and profits, making it hard for these local businesses to survive. Once we perfect our solutions for restaurants, we plan to expand into every other local business type. Ultimately, we aim to build technology that tens of millions of local business owners need to thrive in the digital age.

Our team

Our team comprises top talent from successful SMB software companies like Shopify, HubSpot, DoorDash, Procore, and ServiceTitan. We are scaling rapidly in 2025 to match our customer growth.

Our traction

In just over 3 years, we have generated tens of millions in revenue, served millions of guests, and processed hundreds of millions of orders. More importantly, we have helped thousands of restaurant owners save their businesses and thrive.

Where we work

Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. Some roles may require in-person collaboration at our offices. Most employees are distributed worldwide. Please review the job description and discuss with your recruiter for details on role location.

Why we’re looking for you

We seek a passionate, creative, and meticulous Revenue Enablement Professional to enhance our ability to serve customers and deliver a world-class experience. Your role will involve ensuring Customer Support team members are equipped with the knowledge, information, and skills to convey the transformative value of Owner. You will design and deliver science-based curriculum and learning experiences, working closely with Enablement, Support, and Product Leadership Teams.

The impact you will have

• Drive and elevate the learning and upskilling experience for our customer support team, aligning it with a proficiency matrix that demonstrates job and situation readiness.
• Apply technical writing and adult learning best practices to help center articles, live training, and on-demand e-learning via our LMS.
• Implement training initiatives set by our Enablement Learning Experience manager and Support leadership, utilizing our SFDC help center and Guru knowledge base.
• Assist Support leadership in managing individual development plans and skill acquisition programs.

What we’re looking for

• 4+ years in a fast-paced Customer Support Call Center environment.
• 2+ years in training, coaching, or leadership roles.
• Expertise in technical writing in English and Spanish language fluency.
• Proven ability to facilitate engaging in-person learning and coaching sessions.
• Experience creating on-demand learning content.

Pay and benefits

• Estimated base salary range: $30-32k USD (Mexico conversion).
• Additional benefits include comprehensive health coverage, 100% remote work, unlimited PTO, and other perks.