Restaurant Assistant Manager

Stanly Ranch; Bucerias; Presencial; MXN 643,000 - 919,000; Jornada completa

Descripción de la vacante

A luxury resort in Punta de Mita is seeking a Restaurant Assistant Manager to oversee guest satisfaction and service quality. The ideal candidate will have experience in a top restaurant or luxury hotel, a degree in Hotel Management, and be fluent in Spanish and English. This role is crucial for maintaining service standards and enhancing the dining experience.

Formación

• Minimum of two years’ operating experience in a top restaurant group or luxury hotel.
• Experience in maintaining health and safety regulations.
• Skills in reporting, budgeting, and project management.

Responsabilidades

• Lead and analyze guest satisfaction and service quality.
• Maintain highest levels of guest service and handle complaints.
• Assist guests by taking orders and delivering items efficiently.

Conocimientos

Guest satisfaction analysis

Service standards maintenance

Team leadership

Fluent in Spanish

Fluent in English

Educación

Bachelor’s Degree or Diploma in Hotel Management or related field

Descripción del empleo

Overview

Join our team as Restaurant Assistant Manager at Susurros del Corazon in Punta de Mita Mexico, reporting to the Restaurant Manager/Director of Restaurants. You will be responsible for elevating the brand of Susurros del Corazon through the lens of culinary experiences around the outlet of the resort, driving the commercial and financial performance of The Outlets at Auberge, ensuring complete viability and maximizing all opportunities and resources. You will also ensure that the highest service standards are adhered to, and that guest experience exceeds expectations.

Responsibilities

• Lead and analyze guest satisfaction, quality of service, sales, costs, quality and presentation of food and beverage products, service standards, condition, and cleanliness of facilities and equipment.
• Lead a group of managers and members of the team in each area to achieve guest satisfaction, team member engagement and service delivery goals.
• Maintain the highest levels of guest service and develop a rapport with both the hotel guests and the local clientele, meeting and greeting guests at the Restaurant, and handling guest complaints effectively and pleasantly.
• Assist guests in the experience by taking orders and delivering requested items in an efficient and timely manner.

Qualifications

• Bachelor’s Degree or Diploma in Hotel Management, Food & Beverage, or a related field.
• Two or more years’ operating experience in a similar capacity in a top restaurant group or luxury hotel Food & Beverage department.
• Experience in maintaining state and federal health and safety regulations.
• Experience in completing administrative tasks, including reporting, budgeting, and project management.
• Fluent in Spanish & English

Additional information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

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