Residential Services Manager

Four Seasons; Cabo San Lucas; Presencial; USD 40,000 - 80,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Residential Services Manager to enhance guest experiences at a luxurious resort. This role involves ensuring high-quality service, addressing resident inquiries, and managing operational duties. The ideal candidate will possess strong leadership skills, fluency in both Spanish and English, and a deep commitment to customer service. Join a team that values connection and strives to provide exceptional service in a stunning location known for its adventure and beauty. If you are passionate about hospitality and ready to make an impact, this opportunity is perfect for you.

Servicios

Highly competitive salaries

Annual incentive plan

Shuttle service

Complimentary dry cleaning for uniforms

In-house training workshops

Employee Service Awards

Employee of the Month & Year Awards

Formación

• 3-5 years of experience in hotel/resort operations or property management.
• Proven experience in guest relations and concierge services.

Responsabilidades

• Ensure high-quality service and satisfaction for resort residents.
• Oversee housekeeping, maintenance, and security for residential accommodations.
• Manage budgets and oversee billing for residential services.

Conocimientos

Fluency in Spanish

Fluency in English

Interpersonal skills

Customer service orientation

Leadership skills

Cross-cultural sensitivity

Educación

Bachelor’s degree in Hospitality Management

Bachelor’s degree in Business Administration

Bachelor’s degree in Property Management

Herramientas

Opera System

Descripción del empleo

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabo. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico’s Baja California Peninsula is the epicentre for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined “the aquarium of the world” by famed oceanographer Jacques Cousteau.

About Four Seasons Resort and Residences Los Cabos at Costa Palmas:

Four Seasons Resort and Residences Los Cabos, at Costa Palmas, located in LA RIBERA, will be part of the exclusive Costa Palmas resort community, which will also include a private marina and a members-only beach and yacht club, all situated along a two-mile stretch of pristine white sand and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we expand our presence in Mexico. We look forward to welcoming our guests from around the world to experience Four Seasons' legendary quality and service while discovering the richness and beauty of Baja's eastern cape with a variety of activities including swimming, snorkeling, sportfishing, golf and desert adventures.

About the role of the Residential Services Manager:

The Residential Services Manager responds to a wide variety of homeowner requests by accurately assessing the resident’s needs and inquiries; offering personal recommendations and personalized touches to achieve maximum resident satisfaction while complying with all Four Seasons’ policies. Along with assisting the Residential Leadership team with day to day administrative and operational duties of the division; including organization, daily labor reports, pre-arrival assistance and reconcile the work orders and billing process for any in-house service provided to homeowner.

What you will do:

• Ensure high-quality service and satisfaction for resort residents and long-term guests.
• Address resident inquiries, requests, and complaints promptly and professionally.
• Oversee housekeeping, maintenance, and security for residential accommodations.
• Ensure all residential areas are clean, well-maintained, and meet safety standards.
• Manage budgets for residential services, including maintenance, staffing, and amenities.
• Oversee billing, rental agreements, and financial transactions related to residential services.

What you bring:

• Fluency in both Spanish and English is required.
• Bachelor’s degree in Hospitality Management, Business Administration, Property Management, or a related field (preferred).
• 3–5 years of experience in hotel/resort operations, property management, or residential services.
• Proven experience in guest relations, concierge services, or facilities management is highly desirable.
• Previous leadership or managerial experience overseeing teams such as housekeeping, maintenance, and concierge.
• A minimum of 2 years of experience in luxury residences or a similar high-end environment is considered an asset.
• Proficiency in Opera System is required.
• Strong computer skills, with the ability to effectively operate property management and guest service systems.
• Excellent interpersonal and communication skills, with the ability to engage effectively with guests and team members.
• High level of cross-cultural sensitivity and a strong customer service orientation.
• A guest-centric mindset, with a deep understanding of the importance of personalized service and guest preferences.

What we offer:

• Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level.
• Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort.
• Uniforms: Complimentary Dry Cleaning for Employee Uniforms.
• Training & Development: In-house training workshops for line and management employees.
• Recognition: Employee Service Awards as well as Employee of the Month & Employee of the Year Awards.

Service Culture:

Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

Learn more by visiting us at:

• Company Site: www.fourseasons.com
• Our Careers: https://careers.fourseasons.com/us/en
• LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts
• Facebook: https://www.facebook.com/FourSeasonsJobs
• Twitter: https://twitter.com/FourSeasonsJobs