Residential Services Manager

Four Seasons Resort Hualalai; Cabo San Lucas; Presencial; USD 40,000 - 80,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Residential Services Manager to enhance the guest experience at a luxury resort. This role involves overseeing housekeeping, maintenance, and security while ensuring high-quality service for residents. The ideal candidate will have a strong background in hospitality management and a passion for personalized service. Join a dynamic team that values employee satisfaction and offers a supportive work culture, along with competitive salaries and professional development opportunities. This is a unique chance to make a lasting impact in a beautiful coastal setting.

Servicios

Competitive Salaries

Annual Incentives

Shuttle Service

Complimentary Uniform Dry Cleaning

In-house Training Workshops

Employee Recognition Awards

Formación

• 3-5 years of experience in hotel/resort operations or property management.
• Leadership experience overseeing teams in high-end environments.

Responsabilidades

• Ensure high-quality service for resort residents and long-term guests.
• Manage budgets for residential services and oversee billing.

Conocimientos

Fluency in Spanish

Fluency in English

Interpersonal Skills

Customer Service Orientation

Cross-Cultural Sensitivity

Educación

Bachelor's Degree in Hospitality Management

Bachelor's Degree in Business Administration

Bachelor's Degree in Property Management

Herramientas

Opera System

Property Management Systems

Descripción del empleo

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights, and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabos. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico’s Baja California Peninsula is the epicenter for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, dubbed “the aquarium of the world” by oceanographer Jacques Cousteau.

About Four Seasons Resort and Residences Los Cabos at Costa Palmas:

Located in LA RIBERA, our resort is part of the exclusive Costa Palmas community, featuring a private marina, a members-only beach, and a yacht club along a pristine two-mile stretch of white sand and the warm waters of the Sea of Cortez. Los Cabos is a favored destination for luxury travelers, making it a perfect fit for Four Seasons as we expand in Mexico. Guests can enjoy activities like swimming, snorkeling, sportfishing, golf, and desert adventures.

Learn more about us:

• Hotel Site: https://www.fourseasons.com/es/loscabos/
• Instagram: #fsloscabos

About the role of Residential Services Manager:

The Residential Services Manager responds to a variety of homeowner requests by assessing needs and inquiries, offering personalized recommendations to maximize satisfaction while adhering to company policies. Responsibilities include assisting the Residential Leadership team with administrative and operational duties such as organization, labor reports, pre-arrival preparations, and managing work orders and billing for in-house services.

What you will do:

• Ensure high-quality service and satisfaction for resort residents and long-term guests.
• Address inquiries, requests, and complaints promptly and professionally.
• Oversee housekeeping, maintenance, and security for residential areas.
• Maintain cleanliness, safety, and proper condition of residential spaces.
• Manage budgets for residential services, including staffing and amenities.
• Oversee billing, rental agreements, and related financial transactions.

What you bring:

• Fluency in both Spanish and English is required.
• Bachelor’s degree in Hospitality Management, Business Administration, Property Management, or a related field (preferred).
• 3–5 years of experience in hotel/resort operations, property management, or residential services.
• Experience in guest relations, concierge services, or facilities management is highly desirable.
• Leadership or managerial experience overseeing teams such as housekeeping, maintenance, and concierge.
• At least 2 years in luxury residences or similar high-end environments is an asset.
• Proficiency in Opera System is required.
• Strong computer skills for property management and guest service systems.
• Excellent interpersonal and communication skills.
• High cross-cultural sensitivity and customer service orientation.
• A guest-centric mindset with a focus on personalized service.

What we offer:

• Competitive salaries and annual incentives for managerial roles at Department Head level.
• Transport: Shuttle service from San Lucas and San Jose del Cabo.
• Uniforms: Complimentary dry cleaning for uniforms.
• Training & Development: In-house workshops for staff and management.
• Recognition: Employee awards including Employee of the Month & Year.

Service Culture:

Four Seasons ranks among the world's best hotels. Our greatest asset is our people, and we believe everyone should have pride and satisfaction in their work.

Learn more at:

• Company Site: www.fourseasons.com
• Careers: https://careers.fourseasons.com/us/en
• LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts
• Facebook: https://www.facebook.com/FourSeasonsJobs
• Twitter: https://twitter.com/FourSeasonsJobs