Reservations Sales Specialist, IHG - Remote (Mexico)

InterContinental Hotels Group; Ciudad de México; A distancia; MXN 180,000 - 250,000; Jornada completa

Descripción de la vacante

Únete a un equipo dinámico como Especialista en Reservas, ofreciendo asesoría de viaje excepcional a nuestros clientes. Actúa como el punto de contacto principal, impulsando la lealtad del cliente y beneficiando tus capacidades creativas. Disfruta de un ambiente de trabajo flexible, con posibilidades de crecimiento personal y profesional.

Formación

• Educación: se requiere diploma de secundaria; preferido un título en Turismo.
• Experiencia: preferible en un centro de llamadas en capacidad de ventas.

Responsabilidades

• Entregar soluciones de reservas de clase mundial en español e inglés.
• Gestionar múltiples sistemas web para mejorar la experiencia del huésped.
• Participar en iniciativas y eventos de la empresa.

Conocimientos

Comunicación bilingüe

Atención al cliente

Inteligencia social

Navegación web

Educación

Diploma de secundaria

Título en Turismo o campo relacionado

Descripción del empleo

Role Purpose:
Join our dynamic team as a Reservations Specialist, where you will provide exceptional travel advice and solutions. As a key point of contact for our customers, you will embody the IHG brand experience, taking pride in every interaction to educate guests about our offerings. You will have the autonomy to make creative decisions that cater to the unique travel needs of our guests, driving revenue and fostering customer loyalty. If you are passionate about learning and growing in a fast-paced environment, we want to hear from you!

Key Responsibilities:

• Deliver industry-leading reservation solutions in both Spanish and English for all customer inquiries.
• Champion our brand values by demonstrating knowledge, passion, and pride in our services.
• Embrace the global and cultural diversity of our guests and business needs.
• Consistently meet or exceed performance expectations in revenue, conversion, quality, and guest satisfaction.
• Build rapport with guests through active listening and a warm, conversational approach.
• Inspire loyalty through personalized and efficient service tailored to guest needs.
• Proactively find creative solutions to challenges and take accountability for results.
• Manage time effectively, adhering to schedules and compliance requirements.
• Navigate multiple web-based systems to enhance the guest experience.
• Actively participate in company initiatives, training, and events.
• Take ownership of your personal development while aligning with team and company goals.
• Embrace change and support colleagues through transitions.
• Seek opportunities to improve individual and team performance.

Key Skills & Experience:

• Education: High school diploma required; a college degree in Tourism or a related field is preferred.
• Experience: Previous call center experience in a sales capacity or other call handling experience is preferred. Hotel/travel experience is a plus.

Technical Skills:

• Bilingual communication skills (Spanish and English) – listening, written, and verbal. An English test and interview questions will be part of the selection process. Intermediate to advanced English skills are required for the job.
• Strong customer service and sales skills, balancing sales with service.
• Social intelligence, including empathy and cultural sensitivity.
• Strong web-based navigation skills and the ability to embrace technological changes.
• Efficient and accurate data capture and basic troubleshooting skills.
• Effective use of online communication tools and systems.

Schedule Flexibility:

This position requires schedule flexibility, as operations may require working on weekends or national holidays. Normal working hours will be a 9-hour schedule (including a 1-hour lunch break) within the reservations center service window (5 AM to 12 AM midnight), with 2 days off per week.

Physical Requirements:

The majority of work is performed in a remote environment (work from home).

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.