Reservations & Core Manager

Four Seasons Resort Hualalai; Baja California; Presencial; USD 40,000 - 60,000; Jornada completa

Descripción de la vacante

Four Seasons Resort Hualalai is seeking a Reservations & Core Manager to oversee the reservations department and ensure exceptional guest experiences. This role involves managing daily operations, revenue maximization strategies, and team leadership while fostering a guest-centric culture. Ideal candidates are fluent in Spanish and English, have a relevant degree, and possess luxury hotel experience.

Servicios

Highly competitive salaries

Annual incentive plan

Shuttle service from San Lucas and San Jose del Cabo

Complimentary dry cleaning for employee uniforms

In-house workshops for staff and management

Employee Service Awards

Formación

• Experience with luxury hotel environments is a plus.
• At least two years in a leading Sales or Revenue role.
• Minimum two years' experience in reservations or guest relations.

Responsabilidades

• Supervise daily operations of the reservations team.
• Maximize room revenue through inventory control.
• Collaborate with Revenue and Sales departments.

Conocimientos

Fluency in Spanish

Fluency in English

Guest-centric mindset

Educación

Bachelor’s degree in Hospitality

Bachelor’s degree in Business Administration

Herramientas

Opera

Golden System

Descripción del empleo

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights, and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabos. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico’s Baja California Peninsula is the epicenter for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, known as “the aquarium of the world” by famed oceanographer Jacques Cousteau.

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights, and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons Resort and Residences Los Cabos at Costa Palmas:

Four Seasons Resort and Residences Los Cabos, at Costa Palmas, located in LA RIBERA, will be part of the exclusive Costa Palmas resort community, which includes a private marina and a members-only beach and yacht club, all situated along a two-mile stretch of pristine white sand and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we expand our presence in Mexico. We look forward to welcoming guests from around the world to experience our legendary quality and service while discovering Baja's eastern cape with activities like swimming, snorkeling, sportfishing, golf, and desert adventures.

Learn more about Four Seasons Resort and Residences Los Cabos at Costa Palmas:

• Hotel Site: https://www.fourseasons.com/es/loscabos/
• Instagram: #fsloscabos

About the role of Reservations & Core Manager:

The Reservations & Core Manager oversees the Reservations Department and the Core (PBX/Service Communication Center) team to ensure a seamless, efficient, and guest-centric reservation and communication experience.

What you will do:

• Supervise daily operations of the reservations team, ensuring accuracy in bookings and adherence to hotel standards.
• Maximize room revenue through effective inventory control, rate management, and upselling techniques.
• Monitor reservation trends, no-show rates, and pickup reports to make proactive recommendations.
• Collaborate with Revenue and Sales departments to implement rate strategies and promotional campaigns.
• Maintain knowledge of all hotel packages, promotions, and events to ensure accurate guest communication.
• Ensure all OTA, GDS, and direct booking channels are updated and aligned with current offerings and rates.
• Foster teamwork between Core and other operational departments to enhance guest experience.
• Train, coach, and mentor team members, fostering professional development and service excellence.

What you bring:

• Fluency in Spanish and English is required
• Bachelor’s degree in Hospitality, Business Administration, or related field (preferred).
• Experience with Opera and Golden System.
• At least two (2) years’ experience in a leading Sales or Revenue role.
• Minimum two (2) years’ experience in reservations or guest relations.
• Experience in a luxury hotel or similar environment is a plus.
• Ability to work with all hotel systems with high attention to detail.
• Ability to deliver high-quality, luxury service standards.
• Guest-centric mindset and understanding of guest preferences.

What we offer:

• Compensation: Highly competitive salaries plus an annual incentive plan for managerial roles at Department Head level.
• Transport: Shuttle service from San Lucas and San Jose del Cabo.
• Uniforms: Complimentary dry cleaning for employee uniforms.
• Training & Development: In-house workshops for staff and management.
• Recognition: Employee Service Awards, Employee of the Month & Year.

Service Culture:

Four Seasons ranks among the world's best hotels and most prestigious brands. Our greatest asset is our people, and we believe everyone should feel dignity, pride, and satisfaction in their work.

Learn more at:

• Company Site: www.fourseasons.com
• Careers: https://careers.fourseasons.com/us/en
• LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts
• Facebook: https://www.facebook.com/FourSeasonsJobs
• Twitter: https://twitter.com/FourSeasonsJobs