Reservations & Core Manager

Four Seasons; Baja California; Presencial; USD 35,000 - 55,000; Jornada completa

Descripción de la vacante

A leading luxury hotel is seeking a Reservations & Core Manager to oversee the Reservations Department and enhance guest experiences in Los Cabos. The ideal candidate will have a strong management background in hospitality, fluency in both Spanish and English, and a passion for delivering exceptional guest service.

Servicios

Competitive salary and annual incentive plan

Shuttle service from San Lucas and San Jose del Cabo

Complimentary dry cleaning for uniforms

In-house workshops for staff and management

Employee awards and recognition programs

Formación

• At least 2 years in a leadership role in Sales or Revenue.
• Minimum 2 years in reservations or guest relations.
• Experience in a luxury hotel environment is a plus.

Responsabilidades

• Supervise daily operations of the reservations team.
• Maximize room revenue through inventory control and rate management.
• Train, coach, and mentor team members.

Conocimientos

Fluency in Spanish and English

High attention to detail

Guest-centric approach

Educación

Bachelor’s degree in Hospitality

Herramientas

Opera

Golden System

Descripción del empleo

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights, and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabos. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico’s Baja California Peninsula is the epicenter for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, dubbed “the aquarium of the world” by oceanographer Jacques Cousteau.

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights, and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons Resort and Residences Los Cabos at Costa Palmas:

Located in LA RIBERA, Four Seasons Resort and Residences Los Cabos at Costa Palmas will be part of an exclusive resort community featuring a private marina, members-only beach, and yacht club, along a two-mile stretch of pristine white sand and the warm, swimmable waters of the Sea of Cortez. Los Cabos is a renowned luxury destination, ideal for our expansion in Mexico. We look forward to welcoming guests from around the world to experience our legendary service and explore Baja's eastern cape with activities like swimming, snorkeling, sportfishing, golf, and desert adventures.

Learn more about the resort:

• Hotel Site: https://www.fourseasons.com/es/loscabos/
• Instagram: #fsloscabos

About the role of Reservations & Core Manager:

The Reservations & Core Manager oversees the Reservations Department and the Core (PBX/Service Communication Center) team to ensure a seamless, efficient, and guest-centric reservation and communication experience.

What you will do:

• Supervise daily operations of the reservations team, ensuring booking accuracy and adherence to hotel standards.
• Maximize room revenue through inventory control, rate management, and upselling.
• Analyze reservation trends, no-show rates, and pickup reports to make proactive recommendations.
• Collaborate with Revenue and Sales teams on rate strategies and promotions.
• Maintain knowledge of all hotel packages, promotions, and events for accurate guest communication.
• Ensure all OTA, GDS, and direct booking channels are current and aligned with offerings.
• Foster teamwork between Core and other departments to enhance guest experience.
• Train, coach, and mentor team members to promote professional development and service excellence.

What you bring:

• Fluency in Spanish and English is required
• Bachelor’s degree in Hospitality, Business Administration, or related field (preferred)
• Experience with Opera and Golden System
• At least 2 years in a leadership role in Sales or Revenue
• Minimum 2 years in reservations or guest relations
• Experience in a luxury hotel environment is a plus
• Proficiency with hotel systems and high attention to detail
• Ability to deliver high-quality, luxury service standards
• Guest-centric approach and understanding of guest preferences

What we offer:

• Competitive salary and annual incentive plan for managerial levels
• Transport: Shuttle service from San Lucas and San Jose del Cabo
• Uniforms: Complimentary dry cleaning for uniforms
• Training & Development: In-house workshops for staff and management
• Recognition: Employee awards, Employee of the Month & Year

Service Culture:

Four Seasons ranks among the world's best hotels, driven by our people’s dignity, pride, and satisfaction. We are committed to creating memorable experiences for our guests and staff.

Learn more at:

• Company Site: https://www.fourseasons.com
• Careers: https://careers.fourseasons.com/us/en
• LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts
• Facebook: https://www.facebook.com/FourSeasonsJobs
• Twitter: https://twitter.com/FourSeasonsJobs