Reservations Agent (Full-Time / Part-time)

SUMMARY

The Reservation Agents assure prompt, courteous, and efficient processing at room related reservation data. They coordinate associated information with other departments in such a way that ensures accurate billing, appropriate VIP treatment, excellent tour operator relations, and ultimately a high level of guest satisfaction. Regular attendance is an essential function of the job. PIC cannot accommodate unpredictable or sporadic absenteeism, unless it is covered by federal/state law.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Informs prospective guests, travel agents, and tour operators of room rates availability and overall resort facilities.
2. Maintains accurate information concerning PIC events and recreational options, and other special services available to the guest.
3. Ensures and maintains the cleanliness and upkeep of PIC property (picking up loose trash, material and debris and disposing of it in appropriate trash receptacles provided).
4. Accepts and confirms (or denies) individual reservations/group bookings according to availability in a timely manner.
5. Processes reservations via telephone, mail, and fax assuring appropriate information has been received and is inputted in an accurate and efficient manner.
6. Processes allocation room blocks via faxed and hand delivered tour operator rooming lists assuring accurate, efficient, and timely input into the computer system.
7. Processes reservation confirmations and advance deposit request forms.
8. Maintains office filing system in a reliable and proficient manner assuring easy access to reservations information at any given time.
9. Prepares and processes VIP lists, special amenities requests, and other special guest needs to appropriate departments.
10. Edits daily arrival lists to ensure proper information is being applied.
11. Coordinates with Front Desk, Housekeeping, Guest Services, and other departments to ensure guest arrivals, assignment of rooms and any special requirements are handled smoothly.
12. Communicates to other PIC properties and the Japanese PIC offices whenever applicable.
13. Gives assistance to resort guests and visitors whenever needed.
14. Maintains a neat and orderly work area at all times.
15. Performs all other duties that may be assigned.

SKILLS & QUALIFICATIONS:

Excellent problem-solving and time management skills; strong knowledge of PIC products and local area information is also beneficial. Effective interpersonal skills are a must; High School Graduate or equivalent; minimum one (1) year experience in a hotel or resort. Computer literate.

Ability to read, write, and speak English. Ability to speak basic Japanese, Korean, Russian or Chinese is a plus and language differential is provided upon successful passing of language test.

OTHER:

Information on company benefits, compensation and detailed job description is available for review during interview process.