Reservation Planning Coordinator

Duquesa Travel Group; United States; A distancia; MXN 167.000 - 290.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote work environment

Comprehensive onboarding and training

Ongoing professional development

Access to online tools and resources

Continuing education opportunities

Supportive team environment

Descripción de la vacante

Duquesa Travel Group is seeking a highly organized Reservation Planning Coordinator to research options, coordinate reservations, and manage details throughout the planning process.

You will communicate clearly with clients, review availability, provide confirmations, and maintain accurate records in a 100% remote work environment with onboarding and ongoing training.

Formación

• Clear written and verbal communication skills.
• Strong organizational abilities and attention to detail.
• Customer-focused and professional demeanor.
• Ability to research options online and manage multiple requests.

Responsabilidades

• Understand client needs and preferences.
• Research accommodations, transportation, activities, and services.
• Coordinate reservations and review details.
• Provide confirmations and updates to clients.
• Maintain accurate client and reservation records.
• Follow up on pending requests and coordinate with providers.

Conocimientos

Strong communication

Excellent organization

Customer-focused

Online research

Multitasking

Email platforms

Problem solving

Reservations experience

Herramientas

CRM software

Descripción del empleo

We are seeking an organized and client-focused Reservation Planning Coordinator to assist with researching options, coordinating reservations, and managing important details throughout the planning process.

The ideal candidate communicates clearly, enjoys helping others, and can keep multiple requests organized while providing professional and timely support.

Responsibilities

• Communicate with clients to understand their needs and preferences
• Research accommodations, transportation, activities, and related services
• Assist with planning and coordinating reservations
• Review availability and reservation details
• Provide confirmations, updates, and relevant information
• Assist with modifications and special requests
• Maintain accurate client and reservation records
• Follow up on pending requests and outstanding information
• Coordinate with service providers when necessary
• Ensure reservation details are organized and accurate
• Provide professional client support throughout the process

Qualifications

• Strong written and verbal communication skills
• Excellent organization and attention to detail
• Customer-focused and professional
• Comfortable conducting online research
• Ability to manage multiple requests and deadlines
• Comfortable using email and web-based platforms
• Strong problem-solving and follow‑up skills
• Previous customer service, hospitality, reservations, or coordination experience is helpful but not required

Position Highlights

• 100% remote work environment
• Comprehensive onboarding and training
• Ongoing professional development
• Access to online tools and professional resources
• Continuing education opportunities
• Supportive team environment