Representative Integral Trilingual NAM

Herbalife; Santiago de Querétaro; Presencial; MXN 180,000 - 240,000; Jornada completa

Descripción de la vacante

Une entreprise de nutrition leader sur le marché recherche un représentant du support aux Distributeurs pour ses bureaux de Querétaro. Ce rôle implique de suivre les commandes, résoudre les problèmes des distributeurs, et assurer la satisfaction client dans un environnement dynamique. Vous travaillerez en étroite collaboration avec plusieurs départements pour fournir des solutions efficaces aux distributeurs, tout en continuant à vous perfectionner dans les pratiques de service à la clientèle.

Formación

• 1 an d'expérience en service à la clientèle.
• Excellentes compétences en communication écrite et orale en espagnol, anglais et français.
• Capacité à travailler sous pression avec un bon sens de l'organisation.

Responsabilidades

• Prendre en charge les besoins des distributeurs en offrant un service de qualité.
• Suivre les plaintes et garantir leur résolution.
• Documenter les interactions avec les distributeurs.

Conocimientos

Espagnol

Anglais

Français

Résolution de problèmes

Serveur à la clientèle

Travail d'équipe

Adaptabilité

Educación

Diplôme de l'école secondaire ou formation technique

Herramientas

Microsoft Word

Excel

E-mail

Internet

Descripción del empleo

Overview

Position available in Guadalajara & Querétaro

General responsibilities

• Taking orders from North America Distributors in Spanish, English and French
• Follow up on distributors needs in Spanish, English and French regarding Distributor Relations and Order Support.
• Follow up with Distributor´s complaints, requirements, and inconveniences until resolution.
• Provide service via chat for Distributors from NAM in Spanish, French and English, updating personal information and supporting Distributors with the necessary information to help their business growth.
• Order Tracking

Functions and Responsibilities

• Track member´s orders showing with empathy and good service.
• Document any adverse event reported by a Distributor and continue with the process needed for them to receive proper follow up by the correct department.
• Provide Distributors with information regarding promotions, events, and our products.
• Orientation for our Distributors so they can obtain better results from products and company services.
• Reactivate Distributor´s account when they request it.
• Document each one of the interactions that our Distributors have.
• Leave cases pending for different departments according to our Distributor´s needs.
• Work hand in hand with other areas such as Finance, Warehouse, Operations, Sales Centers and Order Audit to provide solutions for order issues.
• Assist with order adjustments, modifications, or cancellations when applicable as a onetime exception.
• Keep a professional communication with Management, Area Supervisors, work collages, different departments and Distributors providing quality service.
• Stay up to date on any changes to stay updated on area processes.
• Have a proper use of all tools to provide an efficient service for our Distributors and their businesses
• Support Herbalife´s corporate events.
• Have basic knowledge on what departments we should be transferring our Distributors to according to their needs or inconveniences.
• Advise supervisors of any problems with our member´s tools such as: Goherbalife and Myherbalife to report via Help Desk.
• Make (OB) calls to provide relevant information to our Distributor´s regarding promotions, launches and business opportunities.
• Contribute to decrease call Flow of our Sales Order department.
• Support OB campaigns when WFM requires it.
• Be available to support at the call center on holidays and events out of office when the required by the company.
• Correctly assign HNCare cases for proper and efficient follow up and reporting.
• Distributor support via chat.

Processes and Controls

• Compliance of company politics.
• Adherence to controls established by the Member Relations department to achieve monthly goals.
• Follow required processes by quality.
• Finish the complete training process and have a satisfactory evaluation according to the region´s criteria.

Job Qualifications

ORGANIZATIONAL RELATIONS:

• Interact with Member Relations, Shipping, Sales Centers, MPC, Refunds-Repurchase, Business Practices and Finance.

Abilities / Education/ Experience required:

• Excellent skills written and spoken in Spanish, English and French.
• Technical Career or High School Diploma
• 1 year experience in customer service.
• Ability to interact with other corporate areas.
• Knowledge on de Microsoft Word, Excel, E-mail, Internet.
• Teamwork oriented.
• Adaptable to changes, proactive and innovative.
• Organized
• Ability for problem solving and to complete tasks delegated by supervisor/coordinator.
• Capable of adapting to work environment.
• Fast learner.
• High level of responsibility
• Ability to multitask
• Good grammar.
• Observative and high common sense.
• Good working under pression.
• 40 written words per minute (desirable)

For internal candidates only:

• Average of 90% in the last 3 months
• Advanced knowledge on Marketing and Sales Plan.
• Distributor, customer, and teamwork oriented.
• Knowledge on HDMS, HMS, HNCare, Genesys y HCM
• Experience on Sales Order.