Representante Del Servicio De Atención Al Cliente

Buscojobs México; Nuevo León; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A financial service company in Nuevo León is seeking a talented customer service representative for a dynamic role in a fast-paced call center. The position requires excellent communication skills and experience in handling customer inquiries related to financial services. Candidates should possess a high school diploma and at least one year of related experience. Competitive salary offered, with a work schedule covering Monday to Saturday with Sundays off.

Formación

• Minimum 1-2 years of call center or related experience in insurance or banking preferred.
• Able to operate a computer and basic office equipment.
• Able to type 40 WPM accurately.

Responsabilidades

• Resolve inbound calls regarding financial questions and problems.
• Meet quality expectations to ensure customer satisfaction.
• Perform other duties assigned by management.

Conocimientos

Strong written and verbal communication skills

Ability to multi-task

Professional and courteous interaction

Educación

High School Diploma or equivalency

Some college coursework in Business or related field

Descripción del empleo

Overview

SWBC is seeking a talented individual to provide customer service in a fast paced, inbound call center environment for Financial Institutions. They will assist with account inquiries, basic transactions (transferring funds, making loan payments, etc.), Online Banking assistance, Card Services, assist with debit card fraud alerts, gathering information for loan applications and any additional duties assigned by management.

Why you\'ll love this role

Why you\'ll love this role :

In this role, you will have the opportunity to interact with callers, provide excellent customer assistance and meet the client expectations by providing requested information and / or a solution to the callers inquiry.

Essential duties

• Resolves inbound calls regarding routine financial questions, inquiries and / or problems on the status of accounts, suspicious transactions, making transfers, payments, or fraud.
• Responsible for meeting or exceeding quality expectations to ensure customer satisfaction.
• Adheres to schedule, ensuring promptly logged into the system and available for calls.
• Responsible for handling the calls effectively and efficiently, multi-tasking to meet the average handle time expectations of the calls.
• Handles most complex calls with minimal assistance. Helps in and / or refers high-level, complex questions, problems or client complaints to appropriate resources to ensure customer satisfaction.
• Performs other duties / campaigns assigned by management.

Qualifications

• High School Diploma or equivalency.
• Some college course work in Business, Management, Communications, Marketing, related field or equivalent experience preferred.
• Minimum one to two (1-2) years of in-bound, out-bound or other related call center, telemarketing or related experience in insurance or banking environment, preferred.
• Strong written and verbal communication skills.
• Able to remain professional and courteous in all interactions with SWBC clients and staff.
• Able to effectively multi-task.
• Able to operate a computer and basic office equipment.
• Able to type 40 WPM accurately.
• Able to operate a 10-key calculator by touch.

Salary - $18,500 (45 hours) Monthly before taxes, $17,000 (40 hours) Monthly before taxes.

Schedule window - 7:00am - 8:00pm - 8 hours per day (1 lunch hour) Monday to Saturday

Sundays off + 1 day

Additional benefits