Representante de Atención al cliente

Eaton Corporation; Ciudad de México; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading electrical solutions company is seeking a Customer Service Coordinator in Ciudad de México. The candidate will coordinate across functional disciplines to ensure customer satisfaction, manage order processing, and negotiate terms effectively. Ideal applicants should have a Bachelor's degree and at least 3 years of experience in customer service within the electrical industry. Strong communication skills and familiarity with ERP systems are essential.

Formación

• Minimum of 3 years customer service experience in electrical industry sales.
• Demonstrated strong problem-solving and analytical thinking skills.
• Basic level verbal and written English skills required.

Responsabilidades

• Coordinate customer service team and act as primary contact for inquiries.
• Negotiate prices, deliveries, and administrative terms.
• Provide feedback to customers about order status and fulfill their needs.
• Ensure compliance with Eaton Business System and policies.

Conocimientos

Business Acumen

Problem Solving

Drive for Results

Presentation Skills

Customer Focus

Analytical Thinking Skills

Communication

Organizational Agility

Educación

Bachelor's degree in Engineering, Business Administration, or related field

Herramientas

Microsoft Office

Excel

MAPICS

AS400

ERP

Descripción del empleo

What you’ll do:

Job Summary

Coordinate across functional disciplines in order to achieve the customer satisfaction. Manage the performance against customer requirements in accordance with contract obligations, terms and conditions. Ensure timely and effective communication, as much internal as external to fulfill contract obligations (quality, cost, and on-time delivery). Develop and maintain relationships that can be growth opportunities as a sales force extension.

Job Responsibilities

•Give support facilitating and coordinating customer service team (as required).

•Act as the primary contact to attend the inquiries for assigned customers and is the voice of the customer within the facility.

•Review contracts to ensure that the Associate Representative (i.e., order administration) is processing orders according to negotiated requirements, including importation and exportation.

•Entry standard engineering and international orders and their daily maintenance.

•Add/Register new customers in database.

•Responsible for ensuring that the orders are received into the ERP system and/or other support databases.

•Responsible for ensuring the demand alignment.

•Responsible for ensuring that the requirements of purchasing system are being fulfilled by the customer´s buyer.

•Provide continuous feedback to customers, related to order status, in order to accomplish with the customer needs.

•Coordinate and lead the internal activities of all departments involved in achieving our customer commitments.

•Negotiate issues between Eaton and customer, in order to provide fair solutions on both sides.

•Act as Eaton representative on delivering the plant recovery plans.

•Negotiate prices, deliveries and administrative terms in order to ensure that the terms are being accomplished according to Eaton policies since the offer is sent until the shipment.

•Responsible for delivery list management

•Coordinate the courier service.

•Extended support in foreign commercial offices (Monterrey and Guadalajara) coordinating social prevision requirements (IMSS, INFONAVIT, etc.)

•Meet any other activity assigned by your supervisor or special requirements of the company.

•Active participation in continues improvements programs and committees.

•Comply the Eaton Business System (EBS), in foundations, Planning, Growth, Functional Excellence, Assessment and Learning, mainly in the Eaton Business Excellence (EBE); ISO 9001 / ISO 14001 and its tools (such as: Eaton Quality System (EQS), Eaton Lean System and Six Sigma-ELS, HR Operating Review and Employee Survey.

•Know and comply the Policies: Global Ethics, Values and Philosophy, Management Environmental Safety and Security and Health (MESH).

Qualifications:

Education level required

•A Bachelor's degree in Engineering, Business Administration, or a related field from an accredited institution is required.

Years and area of experience required

• Minimum of 3 years customer service experience on electrical industry sales in a large company required.

• Desirable technical knowledge

Technical knowledge

• Intermediate knowledge Microsoft Office

• Advanced Excel

• Basic knowledge MAPICS, AS400, ERP.

• Must have basic level verbal and written English skills required.

Skills:

• Demonstrated strong skills on following competencies: Business Acumen; Problem Solving; Drive for Results; Presentation Skills; Customer Focus; Analytical Thinking Skills, Communication, Organizational Agility.

FUNCTIONAL COMPETENCIES (please review APEX/My Competencies for functional competencies assignment details)

• Market and Customer Knowledge.

• Price for Value.

• Sales and Channel Strategy & Management.

• Value Proposition Design.

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