Remote Trilingual Portuguese - IHG Reservations Sales

InterContinental Hotels Group; Ciudad de México; A distancia; MXN 25,000 - 45,000; Jornada completa

Descripción de la vacante

An established industry player in hospitality is seeking a remote Trilingual Reservations Sales Agent. This role requires a passion for customer service and the ability to provide tailored travel solutions in Portuguese, English, and Spanish. You will champion brand values while building rapport with guests and inspiring loyalty through personalized service. If you thrive in a dynamic environment and are eager to learn, this opportunity offers a chance to grow within a supportive team. Join a forward-thinking company that values diversity and empowers its employees to excel in their roles.

Formación

• Some secondary education; high school diploma preferred.
• Degree in Tourism or similar is preferred.

Responsabilidades

• Provide reservation solutions in Portuguese, English, and Spanish.
• Build rapport with guests through active listening and personalized service.
• Navigate multiple web-based systems to enhance guest experience.

Conocimientos

Customer Service Skills

Sales Skills

Social Intelligence

Web Navigation Skills

Adaptability

Data Entry Skills

Troubleshooting Skills

Educación

High School Diploma

Degree in Tourism

Descripción del empleo

Remote Trilingual Portuguese - IHG Reservations Sales

An expert in providing travel advice and solutions, serving as a critical customer touch point to deliver the IHG brand experience. Be a brand champion by using every customer interaction to educate guests about our brands and products. Empowered to make creative decisions using tools and market insights to meet the unique travel needs of our guests, driving revenue and customer loyalty. Passionate about learning and self-development to excel in an evolving role.

Key Accountabilities

1. Provide industry-leading reservation solutions in Portuguese, English, and Spanish across all contacts.
2. Demonstrate knowledge, passion, and pride by championing Brand Hearted behaviors.
3. Embrace and respect the global and cultural diversity of our guests and business needs.
4. Consistently meet or exceed performance expectations (revenue, conversion, quality, guest satisfaction, etc.) set by management, overcoming obstacles.
5. Build rapport with guests through active listening, maintaining an appropriate pace, and using a conversational, warm, and friendly approach.
6. Inspire loyalty with personalized, efficient service tailored to guest needs.
7. Use creativity to proactively find solutions, take accountability, and listen to feedback and ideas from others.
8. Manage time effectively, including adherence to schedules, attendance, and break times.
9. Navigate multiple web-based systems while managing various work streams to enhance the guest experience.
10. Understand, trust, and utilize tools and information appropriately for effective work.
11. Maintain a positive, self-motivated attitude, willing to take on new challenges and participate in company initiatives, training, and events.
12. Take ownership of personal development aligned with team priorities and company goals.
13. Adapt well to change, supporting others through transitions.
14. Be aware of how personal actions impact oneself and others, including colleagues, guests, and hotel partners.
15. Seek opportunities to improve individual and team performance, motivating colleagues to achieve goals.
16. Support and embody IHG’s values and ways of working.
17. Willingly undertake additional tasks as assigned.

Key Skills & Experiences

Education: Some secondary education; a high school diploma is preferred but not mandatory. For Mexico: a high school diploma is required; a degree in Tourism or similar is preferred.

Experience: Previous call center experience in sales or other call handling roles preferred.

Technical Skills:

• Strong customer service and sales skills, balancing both effectively;
• Social intelligence, including empathy, self-awareness, and cultural sensitivity;
• Ability to customize generic information;
• Proficient web navigation skills;
• Adaptability to technological and organizational changes;
• Ability to adopt new tools and processes;
• Accurate data entry skills;
• Capability to use tools and resources to meet geographical needs;
• Basic troubleshooting skills for software and hardware;
• Effective use of online communication tools and systems.

Physical Requirements:

The majority of work is performed remotely (work from home). (Trabajo remoto, permiso para trabajar en México requerido)

If you don't meet every requirement but believe you're a great fit, we encourage you to apply. Start your journey with us today.