Remote Travel Support Specialist

Effortless travel solutions ETS; Monterrey; A distancia; MXN 167.400 - 290.160; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Travel perks and discounts

Flexible scheduling

Descripción de la vacante

Effortless travel solutions ETS is seeking a Travel Customer Representative to support clients from booking to return. You will handle inquiries, updates, and issues with a focus on exceptional service.

You’ll respond to via email, phone, and messaging, assist with bookings, changes, and cancellations, and share useful travel information. This is a 100% remote role with flexible scheduling and industry discounts.

Formación

• Excellent communication and responsiveness to client inquiries.
• Ability to provide accurate travel information and policies.
• Experience assisting with bookings, changes, and cancellations.
• Strong organisational skills and attention to detail.
• Comfortable using travel booking software and platforms.

Responsabilidades

• Respond promptly to client inquiries via email, phone, and messaging.
• Assist with bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations and policies.
• Follow up to confirm trip details and satisfaction.
• Handle concerns with empathy and effective problem solving.

Conocimientos

Verbal and written communication

Customer service experience

Organized and detail-oriented

Tech-savvy with booking platforms

Passion for travel

Remote work readiness

Growth mindset

Empathy and problem-solving

Herramientas

Booking platforms

Descripción del empleo

Effortless travel solutions ETS is seeking a Travel Customer Representative to support clients from booking to return. You will handle inquiries, updates, and issues with a focus on exceptional service.

You’ll respond to via email, phone, and messaging, assist with bookings, changes, and cancellations, and share useful travel information. This is a 100% remote role with flexible scheduling and industry discounts.