Remote Customer Support Specialist - Travel & Booking

Atomic Hr; Ciudad Juárez; A distancia; MXN 510.000 - 817.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote contractor role

Open to LATAM candidates

US business hours overlap

20 days PTO + US holidays

Room to grow as the team scales

Descripción de la vacante

Atomic Hr partners with a travel marketplace to hire a Customer Support Representative. Work remotely handling tickets from travelers and park operators, following triage playbooks, resolving within scope, and escalating as needed.

You’ll ensure accuracy on bookings and payments while using AI tools to draft responses and maintain current documentation. Ideal candidates have 1–3 years in customer support, strong written English for US travelers, and the ability to handle high ticket volumes with

Formación

• 1–3 years in customer support or similar role.
• Strong written English, suitable for US travelers and operators.
• Comfortable handling a high volume of tickets with accurate payment/booking details.
• Calm, clear communication when travel plans are on the line.
• Comfortable using AI tools to speed up repetitive parts of the job.
• Basic troubleshooting instincts, digging into an issue before escalating it.
• Reliable schedule adherence and follow-through on open tickets.

Responsabilidades

• Answer support tickets from travelers and park operators across chat, email, and phone.
• Triage each ticket against team playbooks and resolve what’s in scope.
• Escalate payment, booking, or account issues needing leadership judgment.
• Use AI tools to draft responses and keep documentation current.
• Log recurring issues so the team can address root causes.
• Keep ticket notes and macros accurate for the next agent.

Conocimientos

Strong written English

1–3 years in customer support

High volume ticket handling

Calm, clear communication

AI tooling proficiency

Troubleshooting instincts

Reliable schedule adherence

Herramientas

AI tools

Descripción del empleo

Atomic Hr partners with a travel marketplace to hire a Customer Support Representative. Work remotely handling tickets from travelers and park operators, following triage playbooks, resolving within scope, and escalating as needed.

You’ll ensure accuracy on bookings and payments while using AI tools to draft responses and maintain current documentation. Ideal candidates have 1–3 years in customer support, strong written English for US travelers, and the ability to handle high ticket volumes with