Remote Technical Solutions Architect

Hewlett Packard Co.; Tlaquepaque; Hybrid; MXN 900,000 - 1,300,000; Full time

Job summary

Hewlett Packard Co. seeks an Indigo Remote Technical Specialist to resolve moderate to complex issues in HP Indigo press hardware and software. The role acts as a trusted consultant for planning innovative solutions and supports North American clients with English fluency.

Responsibilities include real-time troubleshooting, cross-team collaboration, training delivery, and architecting integrated solutions. Strong data analysis and project management skills are required.

Qualifications

• Four-year or Graduate Degree or commensurate work experience.
• Typically has 7-10 years of work experience in remote/technical support or related fields.
• ITIL Certifications preferred.

Responsibilities

• Provide real-time case troubleshooting for Indigo Remote Support Engineers.
• Interface with cross-functional teams to reduce silos and improve support delivery.
• Lead training and tech debriefs, identify knowledge gaps, and coach team members.
• Proficient in Excel and PowerPoint for reporting and data analysis.
• Architect, deploy, manage, and integrate solutions within client environments.

Skills

Technical troubleshooting

Customer support

AWS

Linux

Python

SQL

TCP/IP

Scripting

Education

Bachelor's degree or higher

Four-year or Graduate Degree

Tools

Excel

PowerPoint

Job description

Hewlett Packard Co. seeks an Indigo Remote Technical Specialist to resolve moderate to complex issues in HP Indigo press hardware and software. The role acts as a trusted consultant for planning innovative solutions and supports North American clients with English fluency.

Responsibilities include real-time troubleshooting, cross-team collaboration, training delivery, and architecting integrated solutions. Strong data analysis and project management skills are required.