Remote Tech Support Specialist (Tier 1)

Turnitin; México; Híbrido; MXN 300.000 - 460.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Coverage

Education Reimbursement

Competitive PTO

Remote First Culture

Wellness/Home Office Reimbursement

Descripción de la vacante

Turnitin is hiring a Customer Support specialist in a remote-first setup. You will respond to technical and non-technical customer queries, supporting the product line primarily via email, with some phone and live chat, while coordinating with Engineering and Product Management on issues and releases.

The role requires a bachelor’s degree or relevant support experience, strong problem-solving and communication skills, and the ability to manage multiple tasks under pressure in a fast-paced

Formación

• Bachelor’s degree or applicant with experience working in a customer support role.
• Able to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure.
• Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux)
• A good understanding of Microsoft Office products
• Experience with Learning Management Systems such as Blackboard, Moodle, Canvas or D2L
• Broad understanding of web technologies and Software as a Service (SaaS)

Responsabilidades

• Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
• Coordinate closely with Engineering and Product Management on all product issues & releases
• Develop positive customer and cultural relations.
• Assist in the translation, maintenance, and updating of technical documentation associated with the product line.

Conocimientos

Customer support

Problem solving

Communication

Technical aptitude

Email support

Educación

Bachelor's degree

Herramientas

CRM systems

Live chat tools

Descripción del empleo

Turnitin is hiring a Customer Support specialist in a remote-first setup. You will respond to technical and non-technical customer queries, supporting the product line primarily via email, with some phone and live chat, while coordinating with Engineering and Product Management on issues and releases.

The role requires a bachelor’s degree or relevant support experience, strong problem-solving and communication skills, and the ability to manage multiple tasks under pressure in a fast-paced