Remote Team Lead - Healthcare CX (Bilingual)

Resolv Global; Saltillo; Remote; MXN 136,000 - 194,000; Full time

Benefits offered by this job

Independent Contractor

Fully remote role

Weekly payments

Job summary

Resolv Global is seeking experienced Team Leads to join a growing, fully remote healthcare customer experience operation supporting a US-based program. This role is for hands-on leaders who motivate teams and maintain high standards across CX, productivity, quality, and day-to-day performance.

Candidates must be bilingual in English and Spanish, comfortable with U.S. business hours, and available to start immediately.

Qualifications

• Leadership experience in a BPO/contact center environment.
• BPO experience is essential for this role.
• Healthcare customer experience background is required.

Responsibilities

• Lead, support, coach, and motivate a team of customer experience representatives.
• Monitor day-to-day performance to ensure productivity and quality.
• Provide coaching and feedback to improve individual and team performance.
• Support agents with escalations and challenging interactions.
• Maintain a strong customer-focused culture across the team.
• Monitor attendance, adherence, performance, and engagement.
• Communicate updates and feedback clearly to the team.
• Collaborate with trainers during training and transition to production.

Skills

Team leadership

BPO experience

Healthcare customer experience

Remote work experience

English proficiency

Spanish proficiency

Coaching and feedback

Communication skills

Organizational skills

Job description

Resolv Global is seeking experienced Team Leads to join a growing, fully remote healthcare customer experience operation supporting a US-based program. This role is for hands-on leaders who motivate teams and maintain high standards across CX, productivity, quality, and day-to-day performance.

Candidates must be bilingual in English and Spanish, comfortable with U.S. business hours, and available to start immediately.