Remote Healthcare CX Team Lead (Bilingual)

Resolv Global; Mexicali; Remote; MXN 136,000 - 194,000; Full time

Benefits offered by this job

Paid weekly

Paid training

Independent Contractor

100% remote from México

Job summary

Resolv Global is seeking experienced Team Leads to join a growing, fully remote healthcare customer experience operation supporting a US-based program. This hands-on leader will motivate a team, uphold high standards across customer experience, productivity, and quality, and thrive in a fast-paced, U.S. business hours environment.

Fluency in English and Spanish is required. This role is fully remote from México and requires reliable equipment and a proactive, coaching-focused approach to drive

Qualifications

• Team Lead or supervisor experience in a BPO/contact center.
• Healthcare customer experience is essential.
• Fully bilingual in English and Spanish.
• Remote work experience, 1+ year.

Responsibilities

• Lead, coach, and motivate a team of customer experience representatives.
• Monitor daily performance to ensure productivity and quality.
• Provide coaching and feedback to improve performance.
• Support agents with escalations and challenging interactions.
• Maintain a strong customer-focused culture in a fully remote setting.
• Communicate updates and feedback clearly to the team.
• Collaborate with trainers during training and transition to production.

Skills

Team Lead experience

BPO experience

Healthcare CX

Customer experience

Remote work

Tools

Microsoft Teams

Office 365

Job description

Resolv Global is seeking experienced Team Leads to join a growing, fully remote healthcare customer experience operation supporting a US-based program. This hands-on leader will motivate a team, uphold high standards across customer experience, productivity, and quality, and thrive in a fast-paced, U.S. business hours environment.

Fluency in English and Spanish is required. This role is fully remote from México and requires reliable equipment and a proactive, coaching-focused approach to drive