Remote Senior Oracle Primavera Unifier Support Specialist

Consertus, Inc.; México; Remoto; MXN 600.000 - 900.000; Tempo pieno

Descrizione del lavoro

Consertus is seeking a Senior Unifier Support Specialist to deliver techno-functional support for Oracle Primavera Unifier and related products. You will troubleshoot issues, manage tickets, and coordinate with stakeholders globally.

The role requires a bachelor’s degree, 4-5 years of experience, and strong English communication. You will build knowledge base, lead customer meetings, and support process improvements.

Competenze

• Bachelor’s degree or equivalent experience.
• 4–5 years in techno-functional support with Oracle Primavera Unifier.
• Excellent verbal and written English communication.
• Strong problem-solving and attention to detail.
• Experience translating business requirements into technical specifications.
• Experience with stakeholder management and providing timely updates.
• Ability to coordinate with cross-functional teams to ensure timely resolution.
• Flexible to manage multiple tasks and deadlines.

Mansioni

• Provide techno-functional support and user administration for Oracle Primavera Unifier and related products.
• Troubleshoot operational issues and own ticket resolution with follow-ups.
• Configure and modify business processes, workflows, templates, and user-attribute forms.
• Translate business requirements into technical specifications.
• Build and maintain knowledge base documentation for common issues.
• Lead customer communications and meetings for support.
• Review and improve processes to ensure data quality.
• Coordinate with Oracle to address identified bugs.
• Develop reports to support business analysis and inquiries.
• Prepare technical process documents and support instructions.
• Deliver excellent customer service and support.

Conoscenze

Techno-functional support

Oracle Primavera Unifier

Stakeholder management

Cross-functional coordination

Problem-solving

English communication

Formazione

Bachelor's degree or equivalent experience

Descrizione del lavoro

Consertus is seeking a Senior Unifier Support Specialist to deliver techno-functional support for Oracle Primavera Unifier and related products. You will troubleshoot issues, manage tickets, and coordinate with stakeholders globally.

The role requires a bachelor’s degree, 4-5 years of experience, and strong English communication. You will build knowledge base, lead customer meetings, and support process improvements.