Remote Oracle Fusion Cloud ERP Support Specialist

Domino Group; Tlalnepantla; Hybrid; MXN 420,000 - 720,000; Full time

Job summary

Domino Printing Sciences is seeking an Enterprise Applications Support Analyst to deliver high-quality support for Oracle Fusion Cloud ERP, ensuring system stability and a smooth user experience across global operations.

You will bridge business users, IT and vendors, resolve issues, support business processes in Finance, Procurement, and Supply Chain, and help with testing, releases and change management while documenting knowledge articles.

Qualifications

• Experience with Oracle Fusion Cloud in implementation, consultancy or support roles.
• Fluent written and spoken English.
• Strong communication and stakeholder management skills at all levels.
• Excellent problem-solving skills and a proactive approach to issue resolution.
• Customer-focused mindset with adaptability and responsiveness.

Responsibilities

• Provide support for Oracle Fusion Cloud ERP, including issue resolution and user assistance.
• Monitor application performance and identify opportunities for improvement.
• Support core business processes across Finance, Procurement, Supply Chain, and related modules.
• Manage and prioritise support requests to meet business and service expectations.
• Work with users, technical teams, and third-party vendors to resolve issues and deliver enhancements.
• Support testing, releases, and change management activities.
• Maintain support documentation and knowledge articles.
• Support integrations between Oracle Fusion and other enterprise applications, including Freshservice and JIRA.
• Contribute to continuous improvement initiatives and application support best practices.

Skills

Oracle Fusion Cloud

Stakeholder management

Problem solving

Communication

Tools

Freshservice

JIRA

SQL

OIC

BI Publisher

Job description

Domino Printing Sciences is seeking an Enterprise Applications Support Analyst to deliver high-quality support for Oracle Fusion Cloud ERP, ensuring system stability and a smooth user experience across global operations.

You will bridge business users, IT and vendors, resolve issues, support business processes in Finance, Procurement, and Supply Chain, and help with testing, releases and change management while documenting knowledge articles.