Remote SAP Order & Customer Service Specialist

EPTA GROUP; Santiago de Querétaro; Hybrid; MXN 180,000 - 300,000; Full time

Benefits offered by this job

Remote work when possible

Epta Academy training

Flexible working hours

Volunteering programs

Job summary

Epta Group is seeking a customer service professional to handle incoming calls, enter orders in SAP, and ensure accurate documentation. You will coordinate quotes, orders, and shipping details while supporting customers with timely updates and problem resolution.

The role requires 1–3 years of related experience, strong communication skills, and proficiency in SAP and Excel. A high school diploma is required, bachelor’s preferred, with potential for remote work where possible.

Qualifications

• 1–3 years of related experience in customer service (quoting, logistics, after sales).
• Attention to detail and ability to manage multiple tasks.
• Strong interpersonal and communication skills.
• Proficient with SAP and Excel.
• Advanced English competency.

Responsibilities

• Enter customer orders into SAP with high accuracy and track fulfillment.
• Process payments and invoices with proper documentation.
• Create and manage customer accounts and addresses.
• Process warranty claims and RMAs; handle credits/debits.
• Answer incoming calls and assist with requests promptly.
• Research inquiries, locate invoices, track shipments, provide packing slips.
• Manage pricing and product availability in SAP and Smartsheet; use SAP/BPCS for order management.

Skills

Interpersonal skills

Excellent communication

English advanced

SAP

Excel

Education

High school diploma

Bachelor’s degree preferred

Tools

SAP

Excel

Job description

Epta Group is seeking a customer service professional to handle incoming calls, enter orders in SAP, and ensure accurate documentation. You will coordinate quotes, orders, and shipping details while supporting customers with timely updates and problem resolution.

The role requires 1–3 years of related experience, strong communication skills, and proficiency in SAP and Excel. A high school diploma is required, bachelor’s preferred, with potential for remote work where possible.